Commercial Account Manager

iGaming:

If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

The Key Account Manager should have a deep understanding iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into VP Commercial - Managing Director, US, and sitting within the Light & Wonder Commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow business with its various North American gaming clients.
 

Essential Job Functions

• Build and manage close relationships with the allocated Light & Wonder (L&W) North America clients. These clients will be based in North America in multiple locations including New Jersey, Pennsylvania, Las Vegas, Houston, etc. Client engagement will be facilitated through a combination of Teams meetings, face-to-face meetings, phone calls, email, Skype, Slack and so forth.

• Manage multiple clients in a professional and organized manner. Complete regular client review meetings. Create and manage backlogs of client requirements. Keep clients up-to-date with L&W documentation.

• Ensure clients are taking maximum advantage of the L&W portfolio inclusive of first party content and studios, as well as third party studios.

• Ensure clients are optimizing L&W games on their sites. Collaborate with external and internal marketing teams. Pass across marketing materials and digital assets. Work to get premium onsite positioning of L&W games and new games released quickly on clients’ sites.

• Establish trust and relationships with key client influencers and decision makers.

• Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.

• Up-sell the existing clients for new products and premium offerings. Work with them to broaden the L&W product footprint within their business.

• Liaise with the L&W Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.

• ​Driving the business strategy with impressive results​

• Mastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team members ​

• Deliver client revenues in line with company forecasts.

Qualifications

Education

University degree in Commerce or Business Administration or equivalent relevant experience

Required Experience

• A minimum of 3 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector

• Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets

• A record of developing strong working relationships with executives, peers, and associates

• Some experience within the iGaming or Gaming industry is advantageous

Knowledge, Skills & Abilities

• Excellent communication skills

• Ability to work independently, and possess strong organizational and time management skills

• Proven competence in negotiating. Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms

• Tech savvy and customer service oriented

• Professional, resourceful, and patient, and tactful in handling customer inquiries and negotiations

• Enthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment

• Proficient in MS Office (Word, Excel and PowerPoint)

• Experience drafting proposals and presenting in front of clients is ideal

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

#LI-iGaming

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.