incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The TeamOur Commercial business is one of the fastest growing parts of incident.io, covering early stage startups through upper mid market companies across North America. We are scaling this segment by expanding headcount, increasing ACV, and building a repeatable, high velocity sales engine.
If you're excited by the prospect of selling a cutting-edge SaaS tool with strong product-market fit, collaborating with a dynamic team, and making a real impact on how companies handle critical incidents, you'll fit right in.
As an AE here, you'll use a suite of powerful tools: Salesforce for CRM, LinkedIn Sales Navigator for lead generation, HubSpot for marketing automation, and Omni for data and reporting.
Our rapidly growing customer base already includes industry leaders like Monday.com, Loom, and Vanta—and we're just getting started.
What you’ll be doing:Joining a VC-backed start-up to build a new category with a product that has strong market fit that isn't fully capitalized yet.
Optimizing the sourcing and closing of commercial accounts and ensuring that we maximize our revenue potential.
Delivering best-in-class product demos and gathering valuable feedback to share with the product development team, helping to continuously improve our offerings.
Working as a team and with leadership to develop new sales processes, challenge the status quo, and maintain a relentless focus on growth.
Partnering with colleagues where sales isn’t an afterthought but a central focus of the business strategy and something we believe will ultimately drive the company’s success.
Able to successfully close B2B SaaS deals and work with technical stakeholders such as engineers and CTO’s, understanding their unique needs and challenges.
Proven track record of closing new business at the high end of the Commercial level closing $50K+ deals and experience working with multiple decision-makers involved in deal cycles.
True hunter mindset where you have various creative ways of reaching out to prospects and the drive to keep moving forward even in the face of rejection.
Propensity to leverage data, prior success stories, and product knowledge to convey value to diverse stakeholders and ultimately convert them to customers.
Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
Top Skills
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads? We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
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