Commercial Account Executive

Job Description:

Join Our Team at GainsightWho We Are

Gainsight is not just a software company – we’re the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as “The Customer Success Company.” Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day.

As a Commercial Account Executive, you’ll drive new business for Gainsight’s industry-leading solutions. You’ll take a consultative approach to building relationships with prospective customers, aligning their goals with our platform to help them deliver measurable outcomes. This is a high-impact role with visibility across Sales, Marketing, Product, and Customer Success.

What You’ll Do

Sales Execution

• Own a defined territory and meet/exceed monthly and quarterly sales targets.

• Lead full-cycle sales motions from discovery to close, adjusting approach based on buyer type and deal complexity.

• Deliver compelling demos and communicate ROI to executive stakeholders.

• Align internal teams (CS, Solutions Consulting, Services) to advance opportunities and ensure a strong post-sale handoff.
   

Pipeline Development

• Partner with SDRs and marketing to drive pipeline generation.

• Prospect, nurture, and qualify new business opportunities.

• Respond to RFPs, prepare pricing proposals, and lead contract negotiations.
   

Territory & Admin Excellence

• Maintain an accurate pipeline in Salesforce with key insights on deal health and forecast confidence.

• Share prospect feedback and competitive insights with GTM and product teams.

• Represent Gainsight at industry events, virtual or onsite, as needed.
   

​What We're Looking For

• 2+ years of B2B SaaS sales experience in a closing role.

• Proven track record of exceeding quota in a fast-paced, outbound-driven environment.

• Ability to connect business value with customer pain and outcomes.

• Strong communicator with presentation skills and executive presence.

• Self-starter with curiosity, grit, and a growth mindset.

• Experience navigating enterprise level, consultative sales cycles

Job Description Summary

As a Commercial Account Executive, you’ll drive new business for Gainsight’s industry-leading solutions. You’ll take a consultative approach to building relationships with prospective customers, aligning their goals with our platform to help them deliver measurable outcomes. This is a high-impact role with visibility across Sales, Marketing, Product, and Customer Success.