At Zendesk, we’re on a mission to power exceptional service for every person on the planet. We believe that behind every customer interaction is an opportunity to make a genuine human connection.
We are accelerating our vision by building cutting-edge, AI-first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers across WA & SA, we want to hear from you!
The Impact: What You’ll Actually Do
As part of our Commercial team, you won't just be closing deals, you’ll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI-powered CX and EX solutions.
Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the mid-market Commercial segment in WA & SA.
Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.
Build Meaningful Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
Master Your Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.
Who You Are (Skills & Mindset)
We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in.
What You Bring:
B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid-market or complex deal cycles) with a history of hitting or exceeding your goals.
Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.
AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non-technical audiences.
Ownership & Curiosity: An entrepreneurial spirit, proactive problem-solving skills, and a desire to continuously learn and grow.
Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.
Bonus Points:
Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).
Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- Proven B2B SaaS sales experience, ideally with mid-market or complex deal cycles
- Track record of meeting or exceeding sales goals
- Excellent communication, negotiation, and presentation skills
- Consultative selling ability and experience building trust with senior leaders
- Interest in AI and ability to explain technical value to non-technical audiences
- Entrepreneurial spirit, proactive problem-solving, curiosity, and continuous learning
- Willingness to travel to customer sites within WA and SA as needed
- Experience with Salesforce, Clari, Gong, Tableau, or Looker
- Prior experience in customer experience or employee experience software
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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