At Zendesk, we’re on a mission to power exceptional service for every person on the planet. Behind every customer interaction is an opportunity to make a genuine human connection.
We’re accelerating that vision with cutting-edge, AI-first products, and we’re looking for a driven Account Executive to join our Commercial team across the UK & Ireland. If you’re energised by opening new markets, creating opportunities from scratch, and helping businesses understand the value of AI-powered customer and employee experience solutions, we’d love to hear from you.
What You’ll Be Doing
- Build pipeline through structured outbound prospecting, account-based research, referrals, events, and targeted engagement with priority accounts.
- Drive revenue growth by acquiring new commercial customers and developing innovative strategies for account adoption of the entire platform.
- Own the entire sales cycle, from strategic new business prospecting through sophisticated negotiation and expertise closing.
- Act as a strategic advisor to C-Suite and VP executives, articulating the vision and transformative value of Zendesk's AI-powered platform and its impact on business objectives.
- Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
What You Bring To The Role
- At least 4 years of B2B sales or solution engineering experience, preferably in SaaS/AI, with a proven record of exceeding targets.
- Consistently deliver against new-business targets.
- Demonstrable expertise in end-to-end deal management and navigating complex, multi-month sales cycles in the UK/Irish market.
- Work closely with Solution Engineers, Marketing, Customer Success, partners, and sales leadership to create relevant account strategies and deliver excellent customer outcomes.
- Proven ability to engage and influence C-level and VP executives, supported by a strong foundational understanding of AI and Generative AI applications.
- Exceptional presentation, negotiation, and closing skills, along with experience using key sales tools (Salesforce, Clari, Gong).
- Strong foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles, with the confidence to discuss strategic AI roadmaps and Generative AI applications with executive stakeholders.
- Ability to travel as necessary to customer and company locations
Working Environment
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week and visiting customers.
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The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- BA/BS degree or equivalent experience
- At least 4 years of B2B sales or solution engineering experience
- Experience in SaaS with a proven record of exceeding sales targets
- Expertise in end-to-end deal management, including lead generation, qualification, technical evaluation, and contracting
- Experience selling in the UK and Irish market
- Experience navigating complex sales cycles and renewals, including proof-of-concept stages
- Ability to engage, present to, and influence C-level and VP-level executives
- Strong understanding of AI and ML principles, including Generative AI applications and strategic AI roadmaps
- Experience managing and expanding customer relationships
- Exceptional presentation, negotiation, and deal-closing skills
- Entrepreneurial spirit, collaboration skills, and commitment to professional growth
- Strong knowledge of industry trends and ability to build relationships with key decision-makers
- Experience creating and leveraging territory and account plans
- Familiarity with Salesforce, Clari Groove, and Gong
- Ability to travel as necessary
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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