The Commercial Account Executive role focuses exclusively on formulating and building a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. You will report into a Sales Director working in a small, tight knit team.
Responsibilities:
- Identify, qualify and close a sales pipeline
- Prospect into CTOs, Engineering/IT Leaders, & technical end-users
- Build relationships that result in growth opportunities
- Partner with our Solution Engineers and utilize the village throughout the sales cycle
- Participate in our sales enablement trainings
- Business deal-making capability, and the ability to ferret out opportunities, create relationships, find the hidden issues during due diligence, and bring the transaction to closure.
- Demonstrated track record in planning and implementation of new business activity involving new technology
Required Experience:
- 5+ years of experience growing revenues to a substantial level and scale bookings growth and net-new customer
- 2-4 years of experience in sales functions - preferably 2+ years in SaaS related sales
- Bachelor's degree or equivalent experience
- Willingness and ability to travel up to 50% of the time
- Consistent track record of quota achievement in the SaaS industry, closing deals exceeding $50k ARR
- Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
- Proficient with web-based demo software and tools
- Stellar work ethic, passion for closing and exceptional drive
- Strategic thinker with the ability to execute both short-term and long-term sales plans
- Strong interpersonal skills and willingness to excel in a team-oriented atmosphere
- Strong planning, writing, presentation and communication skills
Pay Range (OTE Pay): $180,000 - $200,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 3 days from the posting date. The application was posted on 07/24/2026
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Skills Required
- 5+ years of experience growing revenues and scaling bookings growth and net-new customer acquisition
- 2-4 years of experience in sales functions
- 2+ years in SaaS-related sales (preferable)
- Bachelor's degree or equivalent experience
- Willingness and ability to travel up to 50% of the time
- Consistent track record of quota achievement in the SaaS industry, closing deals exceeding $50k ARR
- Experience selling SaaS-based solutions and managing complex, solution-based sales to CXO and senior stakeholders
- Proficient with web-based demo software and tools
- Demonstrated business deal-making capability and ability to identify issues during due diligence and close transactions
- Demonstrated track record planning and implementing new business activity involving new technology
- Strong planning, writing, presentation, communication, interpersonal skills and a team-oriented mindset
- Stellar work ethic, passion for closing and exceptional drive; strategic thinking and execution ability
Talkdesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Talkdesk and has not been reviewed or approved by Talkdesk.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO, paid sick days, and dedicated volunteer time available. Vacation allowances of at least three weeks and an 'unlimited time off' approach are offered, provided work responsibilities are met.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision for employees and dependents, alongside disability and life insurance. Coverage depth is highlighted as a core strength within the package.
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Flexible Benefits — Flexibility is emphasized through a remote-work program and work-from-home options. Compensation elements and perks such as commuter benefits and fitness stipends provide configurable support for different needs.
Talkdesk Insights
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
