Colorado Resort Guide Unlicensed ($5k Sign On Bonus Potential)

Job Posted 2 Days Ago Posted 2 Days Ago
Be an Early Applicant
Salem Center, IN
Hybrid
Entry level
Other • Travel • Hospitality
Hyatt is a leading global hospitality company offering 20 premier brands.
The Role
The Resort Guide engages prospective owners using sales techniques to convert leads into customers, ensuring satisfaction and follow-up services. Responsibilities include conducting presentations, managing transactions, and maintaining client relationships while adhering to sales processes and legal requirements.
Summary Generated by Built In

Hourly Rate: $27.00

Targeted Application Deadline: 03/13/2025

JOB SUMMARY

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

CANDIDATE PROFILE

Education and Experience

  • Required:
    • High school diploma or GED
    • Proficiency in English
    • Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.
  • Preferred:
    • One-year related experience

Successful Candidates Will Be Willing To:

  • Work at night (occasionally)
  • Must be willing to work weekends and holidays as required by business needs

JOB SPECIFIC TASKS

Building and Maintaining Customer Base

  • Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
  • Follow up on referrals/leads from owners.
  • Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
  • Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
  • Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
  • Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

  • Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
  • Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
  • Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
  • Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
  • Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
  • Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
  • Practice and continue to develop and improve sales script and presentation.
  • Ensure clear understanding of finance options and present as an approach to ownership.
  • Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
  • Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
  • Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
  • Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Conducting and Managing Business Transactions

  • Assure complete and accurate processing of documents pertaining to sales.
  • Review details of contracts with prospective owners and Owners once they decide on purchase.
  • Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
  • Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
  • Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
  • Complete purchase summary worksheet at end of each sale.
  • Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

Providing Service to Others

  • Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
  • Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

  • Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
  • Demonstrate total understanding of the culture and processes of the organization.
  • Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
  • Participate in formal training sessions offered by management team.
  • Attend daily huddles and regularly scheduled team/manager meetings.
  • Assist in the development and mentoring of other Sales/Membership Executives as requested.
  • Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
  • Perform other duties as assigned.
  • Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

We are committed to providing associates with benefits including:

  • Medical/Dental/Vision Insurance (HSA & FSA available)

  • Paid Time Off

  • Paid Sick Leave per Colorado law

  • Paid Holidays/Paid Floating Personal Days

  • 401(k) Retirement Savings Plan

  • Employee Stock Purchase Plan

  • Group Life/Disability Insurance

  • Tuition Reimbursement

  • Employee Assistance Program

  • Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Top Skills

None Specified
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Chicago, IL
37,000 Employees
Hybrid Workplace
Year Founded: 1957

What We Do

Hyatt, headquartered in Chicago, is a leading global hospitality company offering 20 premier brands. As of March 31, 2021, Hyatt's portfolio included more than 1,000 hotel, all-inclusive, and wellness resort properties in 68 countries across six continents. Hyatt's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. Hyatt's subsidiaries operate, manage, franchise, own, lease, develop, license, or provide services to hotels, resorts, branded residences, and vacation ownership properties, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination by Hyatt™, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, JdV by Hyatt™, Hyatt House®, Hyatt Place®, tommie™, UrCove, and Hyatt Residence Club® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. The term "Hyatt" is used for convenience on this page to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Why Work With Us

Hyatt is proud to have a culture where coworkers become friends and family. Our focus on care for employees and guests has served as the heart of our business and made Hyatt one of the best hospitality brands in the world. As we continue to grow -- even during the most challenging times -- we never lose sight of what’s most important: people.

Gallery

Gallery

Similar Jobs

Greenlight Guru Logo Greenlight Guru

Sales Development Representative

Cloud • Healthtech • Information Technology • Productivity • Software
Easy Apply
Indianapolis, IN, USA
186 Employees

Greenlight Guru Logo Greenlight Guru

Sales Engineer - Team Lead

Cloud • Healthtech • Information Technology • Productivity • Software
Easy Apply
Indianapolis, IN, USA
186 Employees
Fort Wayne, IN, USA
69000 Employees

Spectrum Logo Spectrum

Enterprise Account Executive, Spectrum Business

Information Technology • Internet of Things • Mobile • On-Demand • Software
Evansville, IN, USA
100000 Employees

Similar Companies Hiring

Voltage Park Thumbnail
Software • Other • Machine Learning • Infrastructure as a Service (IaaS) • Hardware • Cloud • Artificial Intelligence
San Francisco, CA
51 Employees
Fora Travel Thumbnail
Travel • Software • Sales • Professional Services • On-Demand • Hospitality • Agency
New York, NY
102 Employees
Artlist Thumbnail
Social Media • Other • Music • Digital Media
Tel Aviv, IL
450 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account