OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
We have contract positions available in Southern California, Salt Lake City, Utah, Minneapolis, MN, Buffalo, NY, New York City, and St Louis, MO
Job Summary/Objective
As a subject matter expert for assigned repair facilities, represents our OEM partners to ensure their network of certified collision centers continue to meet the ever-changing requirements to complete a safe and proper repair. Delivers and sells consulting and training to continue to build value with our client collision centers.
Key Responsibilities & Duties
OEM Certification Audits:
- Performs detailed evaluation of collision centers’ capabilities to repair vehicles to pre-accident condition per OEM requirements.
- Identifies collision center process gaps from estimating through completion of repairs.
- Evaluates in-process and completed repairs to determine repairs follow OEM guidelines.
Collision Consulting:
- Implements Repair Planning Systems tailored to client’s operations and unique requirements.
- Understands key financial drivers and supports changes that improve collision center profitability and performance.
- Draws on experience to implement change.
OEM Training:
- Identifies gaps in OEM repair manual utilization and delivers onsite OEM repair training to ensure compliance with OEM standards.
Other:
- Responds to repair facility queries in a timely and accurate way
- Documents and submits visit reports, facility inspections, training/coaching sessions and additional points of contact (phone, email, any future communication channels) within OEC software
- Schedules and maintains accurate calendar for visits, facility inspections, and training/coaching sessions
- Participates in weekly and/or monthly conference calls among coaches
- Maintains defined standard of continuing education annually to stay abreast of industry and coaching best practices
Education
An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline. In the absence of a degree, directly-related job experience in strategic account management, where a number of years and proven knowledge may offset the degree requirement.
Experience, Skills and Key Competencies
In addition to the education outlined above, the following table defines the progressive requirements at each level within the Collision Field Coach job family:
Job Tit Title
Experience, Skills and Competencies
Collision Consultant
Minimum 3 years of experience either as a collision repair tech and/or insurance estimator or adjuster
ASE, I-CAR and/or other industry certifications preferred (Pro-Level 3)
Working knowledge of estimating systems; able to read and understand instructions, written estimates and work orders
Good computer skills and proficiency with Microsoft Office
Ability to understand workflows and navigate and submit reports using an iPad
Strong communication, interpersonal and presentation skills
Displays a professional attitude and customer centric behaviors (such as empathy, humility and active listening skills)
Able to work autonomously and manage multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality
Special Position Requirements
· Must have and maintain a valid driver’s license.
· Requires frequent/daily travel to assigned repair facilities (up to 80% of time).
What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Skills Required
- Minimum 3 years of experience as a collision repair technician, insurance estimator, or insurance adjuster
- Undergraduate degree in Marketing, Sales, Business Administration, or a related discipline, or directly related strategic account management experience in lieu of a degree
- Working knowledge of estimating systems
- Ability to read and understand instructions, written estimates, and work orders
- Good computer skills and proficiency with Microsoft Office
- Ability to navigate workflows and submit reports using an iPad
- Strong communication, interpersonal, and presentation skills
- Ability to work autonomously and manage multiple tasks in a deadline-oriented environment
- High attention to detail and quality
- Valid driver's license
- ASE, I-CAR, or other industry certifications
What We Do
Playing our part right from the start Back in 2000, OEMs were facing a huge hurdle selling parts into dealerships, mechanical shops, and collision shops. Every transaction was handled manually, either by phone or fax, which left the market desperate for a faster, more efficient way to do business. That’s when four major auto players – GM, Ford, Chrysler, and Bell & Howell (now Snap-on Business Solutions) – formed OEC. In 2001, we launched CollisionLink, the first e-commerce tool for shops to buy OE parts from dealership suppliers. Shortly afterwards, we launched D2DLink, connecting dealers nationwide and quickly elevating the OEC dealership base from 500 to 10,000. Over the years, we continued to develop and acquire key solutions to better manage every aspect of maintenance and repair, including non-OE aftermarket parts and solutions for repairers. Today, OEC is how everyone in the vehicle parts and repair lifecycle gets their job done more easily. Dealers and suppliers, repairers, manufacturers, insurers, and fleets all use our technology and data services to connect with each other and get vehicles back on the road safely. It’s why so many of the biggest names in the industry all rely on OEC. And it’s how, in just the past year alone, we’ve facilitated over $11B in North American e-commerce and over $30B in global trade. OEC | Now for the easy part.™
