College Navigator

Special Instructions
Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
   

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Office of Student Re-Engagement

General Statement of Job

The College Navigator furthers the enrollment goals of South Texas College by facilitating enrollment activities for adult students and students identified as close to completion (stop-outs). The College Navigator will serve as the point of contact for these student populations and will conduct targeted events, communications, and one-on-one meetings to assist students with the enrollment/re-enrollment process.

Specific Duties and Responsibilities

Essential Functions:

• Provides a positive, friendly and knowledgeable experience for adult students and stop-out students and presents a caring attitude towards student needs.
• Designs and implements communication plans and initiatives to attract students to the College and to assist with the enrollment/re-enrollment process.
• Plans and implements enrollment events and activities for student populations relating to the recruitment, admission, registration and financial aid processes.
• Facilitates onboarding events and activities for student populations to ensure timely enrollment and works closely with College staff to provide customized orientations and supports.
• Schedules regular meetings in-person and via telephone and video conferencing with student populations.
• Serves as the contact person for enrollment inquiries from adult students and stop-out students and manages relationships with student populations.
• Collaborates with Division staff to help resolve and/or direct students to the appropriate resources to address academic, social/personal, and financial matters impacting their ability to persist/re-enroll.
• Works closely with local employers and community agencies to conduct recruitment activities for adult students and provides assistance with the enrollment process.
• Collaborates with the Office of Continuing, Professional, and Workforce Education to transition students from continuing education credit programs to academic credit programs through a variety of recruitment and enrollment activities.
• Collaborates with institutional data team members to identify prospective completers by academic semester and to develop a plan of action of re-enrollment.
• Identifies and tracks data, trends, and best practices to help remove barriers to enrollment/re-enrollment and presents innovative solutions based upon student input.
• Develops reports to track communications, inquiries, student appointments and successes for internal reporting and external agencies, especially for grant-funded activities.
• Collaborates closely with the Student Financial Services and Cashiers offices to assist students with balances; helps develop personalized payment plans for students using all available grants, aids and scholarships.
• Utilizes the College’s customer relationship management tool to facilitate communication plans and campaigns.
• Maintains familiarity with the College’s policies and procedures in regards to the enrollment process.
• Travels throughout the College district, as needed.
• Serves as a Campus Security Authority.
• Performs other duties as assigned.

Required Education and Experience

• Bachelor’s Degree required.
• Minimum of one (1) year of front-line customer service experience in higher education student support services and/or outreach (e.g., case management, academic advising, enrollment, admissions, or financial aid) experience required.  

Required Knowledge, Skills and Abilities

• Excellent written, presentation, oral and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Critical thinking and data analysis skills.
• Knowledge of student information systems.
• Bilingual (English/Spanish).
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
• Ability to work evenings and/or weekends as needed; willing to travel throughout Hidalgo and Starr counties using own means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to inquiries from groups of students, parents, faculty, staff, managers, and the general public.
• Ability to apply practical understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
• In addition, subject to a federal background check.
• Must have or qualify for a valid Texas driver’s license and proof of liability insurance.

Physical Requirements

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Bending the body downward and forward by bending leg and spine.
• Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Applying pressure to an object with the fingers and palm.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Ability to make rational decisions through sound logic and deductive processes.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Sitting and standing particularly for sustained periods of time.
• Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

Work Environment:

While performing the duties of this job, the employee is exposed to indoor and outdoor environments; large crowds; frequent public speaking; work-related travel for training, professional development, recruitment, and other related events. Work hours frequently include evenings and weekends throughout the year.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Minimum Compensation

Desired Start Date

Posting Close Date (No Close Date if Blank)