College Intern - IT Operations & Infrastructure

This position offers an hourly rate based on location. $18 for Chico, CA and $19 for Roseville, CA. 

We are seeking a technically inclined IT Operations & Infrastructure intern to support day-to-day IT operations within a corporate enterprise environment. The selected candidate will work directly within the IT department, contributing to:

• Service Desk Operations
• Systems documentation
• Application development
• Asset lifecycle management

Key Responsibilities 

• Handle inbound Tier 1 support requests via phone queue, performing initial triage, diagnosis, and resolution of hardware, software, network connectivity, and account-related issues within defined SLA parameters.
• Troubleshoot and diagnose PC issues including OS errors, peripheral failures, application conflicts, and performance degradation; escalate unresolved incidents to Tier 2 per established escalation procedures.
• Provide on-site and remote end-user assistance, guiding users through technical issues and maintaining accurate ticket documentation in the IT service management (ITSM) system.
• Research, draft, and publish Standard Operating Procedure (SOP) documentation for repeatable IT processes, following established formatting and knowledge base standards.
• Migrate and rebuild existing web-based forms into Microsoft Power Apps, configuring data connections, form logic, and workflows within the Power Platform environment.
• Perform regular audits and updates of hardware and software records in the IT asset management (ITAM) system, ensuring accurate tracking of device status, assignments, and lifecycle stage.

 Required Qualifications

• Working knowledge of:
  • Windows 10/11 operating environments
  • Active Directory fundamentals
  • Microsoft 365 application suite
  • SharePoint
• Ability to systematically troubleshoot technical issues using logical diagnostic methodologies.
• Demonstrated written communication skills with the ability to produce clear, concise technical documentation.
• Familiarity with Microsoft Power Platform, specifically Power Apps, or willingness to develop proficiency rapidly.
• Understanding of basic ITIL concepts such as incident management, service requests, and escalation workflows is a plus.

Preferred Qualifications

• Hands-on experience with ITSM or ticketing platforms, such as
  • ServiceNow
• Exposure to IT asset management tools and inventory auditing processes.
• CompTIA A+ or Microsoft certification (obtained or in progress).
• Experience building or configuring applications within the Microsoft Power Platform.

Physical Requirements

• May be required to lift up to 25 pounds. 

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.

Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.

As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.

Careers-TCB-Notice-of-Collection.pdf

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.