College Completion Manager

Position Overview:
The College Completion Manager is a shared services role within the College Access & Completion Department. This position builds the strategy, tools, trainings, coaching structures, and KPI systems that help regional teams guide students from senior year of high school through college graduation. Regional teams own direct student support; the College Completion Manager builds the infrastructure that helps them do that work well — across senior advising, college matriculation, persistence, community college transfer, and degree completion.

Responsibilities include:

• Own and continuously improve IYT's national college completion framework, defining student milestones and implementation standards from senior year through college graduation and career activation.
• Connect senior advising, matriculation, persistence, transfer, graduation, and career activation into one coordinated pathway; define national requirements, regional responsibilities, handoffs, and allowable local adaptations. Lead the national onboarding and stand-up process for regions launching or expanding college completion programs, including readiness assessments, implementation timelines, staffing and role guidance, operating procedures, service standards, data setup, and launch checklists.
• Build and maintain the standards, trackers, and regional implementation guidance for senior advising, including college applications, FAFSA/CADAA completion, admissions decisions, intent to enroll, orientation, placement, and registration; monitor adoption and data quality.
• Establish summer melt prevention timelines, outreach protocols, escalation pathways, and enrollment verification systems; train regional teams and monitor implementation and results without assuming direct student outreach.
• Set national persistence milestones, tiered support standards, referral and escalation procedures, and monitoring guidance for first-semester and year-to-year support; analyze trends and regional implementation gaps.
• Lead the national community college transfer strategy and implementation infrastructure, including educational planning, counselor connections, pathway selection, transfer applications, outcome verification, and regional performance monitoring.
• Establish graduation readiness standards and tracking tools for degree audits, credit completion, advisor connection, graduation applications, and verified degrees; build a graduation-to-alumni transition process and a sustainable pipeline of IYT college graduates for alumni leadership opportunities.
• Build the infrastructure for a volunteer-supported Career Mentor Program serving college students in years 3–6 and aligned to Year 3 Career Activation. Define the service model, mentor recruitment and screening, onboarding, training, matching, student self-service access, participation standards, safeguards, escalation procedures, and outcomes tracking so volunteers can provide career-related support with minimal routine staff involvement.
• Develop and operationalize IYT's national Alumni Board model and scalable playbook, including charter and governance standards, member eligibility and selection, onboarding, roles, meeting processes, regional representation, leadership succession, and a graduate-to-Board recruitment pipeline.
• Serve as IYT's staff liaison and representative at Board meetings; provide organizational context and monitor effectiveness while the alumni Chair and Vice-Chair own meeting agendas, facilitation, member engagement, and Board-led decisions.
• Design and deliver practical training, implementation resources, onboarding, coaching, and technical assistance for regional staff and designated volunteer or alumni leaders. Guide regional leaders through college completion program launch milestones, confirm staff readiness and use of required systems, and provide structured post-launch support until the region can independently operate to national standards.
• Lead the design, rollout, monitoring, and evaluation of college completion program pilots, including persistence, transfer, career activation, and degree completion initiatives. Define pilot goals, success measures, roles, timelines, reporting, and decision points; use evidence to recommend refinement, scaling, or discontinuation.
• Partner with Research & Evaluation and Salesforce/Data teams to establish reliable dashboards and reporting for enrollment, summer melt, persistence, transfer, degree completion, alumni leadership pipeline, Alumni Board participation, and Career Mentor engagement; interpret trends and track corrective actions.
• Independently manage national deliverables from planning through implementation and evaluation; maintain realistic milestones, clear owners, timely communication, high-quality work products, and risk escalation. Establish launch-readiness criteria and monitoring routines for new regional college completion programs; track implementation fidelity, data quality, service adoption, early outcomes, and corrective actions. Coordinate with regional leaders to remove barriers and document measurable improvement without substituting for regional direct-service responsibilities.
• Additional duties as assigned

Schedule:

• Monday-Friday, 8:30am-5pm, some weekends, evenings and organization-wide events are required.

Pay Rate:

• $75,000 - $90,000/Year

Benefits:

• Benefits include Medical, Dental, Vision, Life AD&D, Voluntary Life AD&D, EAP and a 403(b) retirement with 3% employer match after one year of employment. We also offer 2 weeks of accrued paid vacation and additional paid time off for school breaks. 

Location: 

• National HQ (Sacramento, CA) with regular travel to regional offices and school sites across California.

Must Haves

• Believe in the mission, vision, and values of IYT, and articulate them clearly to stakeholders and collaborators.
• Commitment to educational equity and improving college outcomes for young people, particularly young men of color.
• Demonstrated experience in college access, college completion, student success, postsecondary advising, persistence, or comparable multi-site education program leadership.
• Strong understanding of barriers to college enrollment, matriculation, persistence, transfer, degree completion, and the transition to career readiness.
• Demonstrated success building or launching a program from the ground up, onboarding teams to new operating models, and translating strategy into documented workflows, usable playbooks, consistent implementation, and measurable results.
• Ability to lead program stand-up and implementation through others, assess launch readiness, coach teams across regions, establish accountability, and turn program and student-outcome data into specific improvement actions.
• Excellent independent project and program management skills, including setting milestones, prioritizing competing work, anticipating risks, meeting deadlines, and closing the loop without frequent prompting.
• Strong written and verbal communication skills demonstrated through accurate, polished, complete deliverables, stakeholder updates, meeting participation, and training materials.
• Ability to build effective relationships and coordinate across regional teams, Shared Services departments, alumni leaders, volunteers, and external partners while respecting decision-making roles.
• Demonstrated ownership, sound judgment, transparency, proactive communication, reliable follow-through, and willingness to address implementation problems directly.
• Willingness to travel regionally within California as needed.

Preferred Qualifications

• Bilingual (English/Spanish) a plus.

Education 

• Bachelors degree from an accredited university. A master's degree is strongly preferred. 

Experience 

• 3–5+ years of experience in college access, college completion, student success, postsecondary advising, or persistence work.
• Experience developing tools, frameworks, trainings, or implementation resources that others adopt and use; and experience coaching or supporting staff across multiple teams or regions.

Preferred Experience

• Experience leading implementation or quality improvement across a shared-services, multi-site, or regional program model.
• Experience serving first-generation college populations and understanding community college transfer and postsecondary completion pathways.
• Experience designing and scaling program playbooks, volunteer-led services, alumni engagement structures, or mentoring programs.
• Experience with Salesforce, dashboards, student tracking systems, or similar performance monitoring tools.
• Familiarity with college persistence and completion frameworks, career development programming, and program pilot evaluation.
• Experience supporting advisory boards, volunteer leadership, governance processes, graduate engagement, or leadership succession preferred; ability to thrive in evolving environments.

Computer Skills 

• High proficiency with Microsoft 365 (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Drive).
• Proficiency with Zoom and other virtual collaboration and facilitation tools.
• Familiarity with Salesforce, dashboards, or student tracking systems preferred.