SUMMARY
- To contact customers via phone in order to collect past due balances on their AutoZone accounts.
- Give credit orientation to customers.
- Provide resolution to invoice and statements requests and direct customers calls.
- Provide resolution to invoice and statements requests and direct customers calls.
- Analize on hand information prior to contact customers to be able to answer customer questions related to their AutoZone account balances.
REQUIREMENTS
- Level of formal education: A bachelor degree (BA, BS) or equivalent.
- Area of study: No special requirement.
- Type of excperience: Customer service, collection experience.
- Special Certifications or technical skills: Billingual, highly customer service oriented, excellent communications skills, ability to work under pressure, team worker.
- Other/Preferred: Communication and analytical skills, problem-solving abilities, proactive with a "can-do" attitude, ability to establish goals and target deadlines
Skills Required
- Bachelor's degree (BA, BS) or equivalent
- Customer service experience
- Collection experience
- Bilingual (Spanish/English)
- Highly customer service oriented
- Excellent communication skills
- Ability to work under pressure
- Team worker
- Communication and analytical skills
- Problem-solving abilities
- Proactive with a can-do attitude
- Ability to establish goals and meet deadlines
AutoZone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoZone and has not been reviewed or approved by AutoZone.
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Retirement Support — A 401(k) savings plan is offered, with employer matching contributions made per pay period noted in company materials. This creates a structured long‑term savings path for eligible employees.
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Equity Value & Accessibility — An employee stock purchase plan enables buying company stock at a discounted price. This provides an additional wealth‑building avenue beyond base wages.
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Healthcare Strength — Core medical, dental, vision, prescription, life, disability, and EAP coverage are available as part of standard packages. These offerings establish a comprehensive baseline of health and protection benefits for eligible employees.
AutoZone Insights
What We Do
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 7,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive can take you!
