Collector

Acumed LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Job Scope

The Collector will action their portfolio of customer receivables to obtain payment, research, and solution discrepancies, stay within credit limits and in accordance with policies/procedures.

Responsibilities

• Own a portfolio of customer accounts:
  • Contact customers via ring central, phone and email to discuss account and payment status.
  • Ensure compliance with payment plans.
  • Document collection efforts in SAP in a standard format.
  • Provide invoices and statements to customers.
  • Respond to inquiries professionally and timely.
  • Release orders based on proper review account status.
  • Communicate aging and account status with Reps, management, and customers.
  • Place accounts on hold when the credit limit has been exceeded or the customer is past due.
  • Prioritize daily workload and focus on key accounts effectively.
• Evaluation, resolution, and reporting to management customer disputes and discrepancies affecting payments including pricing, sales tax, and other PO discrepancies.
• Provide updates on collection status and customer aging.
• Meet KPI goals.
• Support cash application by providing coding for proper alignment.
• Other projects and duties as assigned.

Qualifications

• High School Diploma
• 2 years of college preferable.
• Minimum 3-5 years business to business collection experience (must include direct phone contact).
• Minimum 1-2 years basic accounting experience.
• Intermediate Computer skills in Excel.
• Excellent verbal and written communication skills.
• Interact well with other internal and external customers.
• Must be well organized and detail oriented.
• Ability to work independently with limited supervision.
• Solutions - oriented.
• Must be able to work flexible hours in order to meet deadlines.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.