Collector

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

Contacts members to collect payments on past due consumer loans (auto, real state, signature, etc.) and credit card accounts to minimize Credit Union 1 losses and delinquency. Actively promote CU1's vision statement by providing financial services for success, exceeding the members expectations with solutions and Be Great, Be Engaged, Be Open, Be Nice.

• Recovery of accounts that are 11 to approximately 180 days delinquent, utilizing a servicing-based collections philosophy
• Contact members by telephone, email and mail for collections of delinquent loans and credit cards for purpose of analyzing accounts and providing solutions to our members
• Negotiate payment arrangements to assist members in resolving past due accounts
• Obtain payments to loans and credit cards
• Gather and track information-promises from members and hold members accountable regarding payment arrangements to bring loans current
• Recommend cars for repossession to management
• Recommend loans for monthly charge off to management
• Work with members on loan extensions and modifications
• Collect forms and information while working with members directly on disputes
• Process payment protection claims and follow up with insurance company when appropriate to assist member with paperwork or questions
• Have a general working knowledge of bankruptcies
• Maintains confidentiality with all account information
• Follow all company policies and applicable laws
• Maintain Credit Union 1 records in compliance with audit & retention standards
• Perform various search functions using third party software to locate member
• Build member satisfaction and loyalty through elite, best-in-class service
• Place and receive outbound and inbound collection calls

• High School diploma or equivalent
• Minimum 1 year of experience in collections, banking, or customer service, preferred but not mandatory
• Excellent verbal and written communication skills
• Individuals with a positive attitude that are motivated to contribute to a team and company culture
• Detail oriented with a high degree of accuracy and quality
• Keyboard and computer skills
• Able to work Mon-Fri 8am - 5pm CST / 6am - 3pm PST
• Ability to learn how to educate credit union members effectively and efficiently on the proper management of their loans

2651 Paseo Verde Parkway, Henderson, NV