Join Our Team and Make an Impact!
At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.
We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!
Now Hiring: Collector
As a Collector you’ll work under the leadership of the Collections Supervisor and be responsible for the collection of past due and charged-off accounts. Collection efforts include, but are not limited to, pursuing delinquent accounts through regular phone contact and mail, as well as any other means necessary and appropriate to collect monies owed.
Essential Functions & Responsibilities:
- Contacts delinquent members by phone and mail, as well as any other means necessary and appropriate to collect monies owed. Advises and counsels on necessary actions and strategies for debt repayment. Takes appropriate action to bring the account current, including creating an individualized payment plan.
- Negotiates payment in full, payment plans, or settlement on the account.
- Maximizes the collection and/or recovery of Credit Union assets from delinquent or charged-off loans.
- Sets up and maintains accurate files and reports on all collections activity.
- Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
- Monitors payment plans.
- Makes recommendations on ways to improve work processes.
- Analyzes the financial situation of delinquent borrowers and recommends recovery effort including the repossession of collateral when arrangements to bring the loan current are unsuccessful
- Performs other job-related duties as assigned.
Knowledge and Skills:
Experience: One year of related experience in collections or banking is required.
Education: High school diploma or equivalent required or an equivalent combination of education and experience.
Interpersonal Skills: Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Excellent written and verbal communication skills are required, including communicating clearly and concisely, managing difficult conversations, and diffusing upset members skillfully. Patience, active listening, and sound judgment are required. Ability to effectively negotiate and influence the actions of others. Must have the ability to understand and communicate products, services, and regulations.
Other Skills: Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Ability to read and comprehend complex instructions, correspondence, and memos is required. Must be highly motivated, detail-oriented, organized, and skillful with time management. Efficient with multitasking, problem-solving, and practical application.
Spanish speaking is preferred.
Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.
Total Rewards:
At Jeanne D’Arc Credit Union, our team members’ well-being is essential to our success. In line with our belief that embedding social purpose in everything we do, creating a positive impact for our members, their families, and our communities, we’ve built a comprehensive benefits package for our Full Time employees and their families.
- Competitive Medical, Dental, and Vision Coverage
- Health Reimbursement Account (HRA) and Flexible Spending Accounts (FSA)
- 401(k) with Compnay Match and Profit Sharing
- Company Paid Life and Disability Insurance
- Generous Paid Time Off, Sick Time, and 11 Paid Holidays
- Birthday Paid Day Off
- Tuition Assistance and Student Loan Repayment
- Career Development Opportunities
- Enhanced Employee Assistance Program (EAP)
- Paid Volunteer Time
- Pet Insurance and Additional Voluntary Benefits
- Casual Dress Environment
Are you ready to grow with us? Apply today!
Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at (978) 451-5001 ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.
Skills Required
- One year of related experience in collections or banking
- High school diploma or equivalent, or an equivalent combination of education and experience
- Proficiency with Microsoft Office, business applications, and related software
- Excellent written and verbal communication skills
- Ability to negotiate, influence, and manage difficult conversations
- Ability to understand and communicate products, services, and regulations
- Confidentiality, discretion, diplomacy, and tact
- Ability to work independently and collaboratively
- Strong organization, time management, multitasking, and problem-solving skills
- Spanish-speaking ability
What We Do
At Jeanne D’Arc Credit Union, we are dedicated to helping our members make smart financial choices. Since opening our doors in 1912, we’ve been able to serve over 100,000 members and reach an asset size of over $2.2 billion. As a credit union, we return our profits to members in the form of better yields on savings products, lower rates on loans, little to no fees, and free convenient services – benefits we understand make a huge difference in the lives of our members. Our extensive product offerings serve as a source of support for the goals of members, whether personal or business-related. We offer checking and savings accounts, business and consumer loans, credit and debit cards, and convenient services to make banking easy. In addition to a corporate headquarters in Lowell, MA, we have eight Jeanne D’Arc branches within the Merrimack Valley and Southern New Hampshire area, three high school branches, and three Mortgage Loan Centers. HOW WE STARTED Jeanne D’Arc Credit Union began as an establishment where immigrants working in the Lowell mills could turn to for financial stability. Whether they wanted to purchase a home, buy a car, or even start their own business, “the little bank around the corner” made it possible. As the third-oldest credit union in the country, we know what it means to put our members first. Our history is important to us, which is why we are dedicated to supporting our members, neighbors, and surrounding communities by giving back to the place that gave us a home and the opportunity to grow. Through volunteerism, partnerships, and sponsorships, we strive to be a place our community can always rely on.
