Collector I

Join Our Team at Duncan Solutions, LLC
Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This is a remote position with eligibility in New York State.

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. 

PAY TRANSPARENCY

This role will offer $16.82 – $22.00 hourly, depending on experience, skills, and location.

Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.

POSITION SUMMARY

The Collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices to obtain repayment in full or to establish acceptable payment arrangements.  Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

WORKING HOURS

Training 8am-5pm

Regular Hours 8am-5pm, 10-7, 3-12am.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communicate with debtors in regard to the repayment of their delinquent debt.

• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business)
• Make required number of phone calls daily as determined by management.
• Profile debtors and obtain financial information. Update demographic and financial information on each call.
• Negotiate the best possible arrangements.
• Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
• Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or  client requirements.

Perform skip tracing to locate debtors.                                                                                                                        

• Use skip-tracing tools to locate the debtor in the most efficient manner
• Locate required number of skip accounts as determined by management
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined unlocatable or exhausted

Ensure all accounts are worked within client standards and Federal Regulations.                                        

• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies                     
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Maintain continuing education, training in industry career development                                                             

• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes immediately into daily routine 
• Other duties as assigned.
  

EDUCATION / EXPERIENCE / SKILLS

• High School Diploma or GED from an accredited institution required
• 6 months of customer service and/or call center experience.
• PC experience in a windows environment
• Basic keyboarding skills
• Must be able to obtain required License for collecting
• ACA certification preferred
• Previous sales or customer service experience preferred
• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality  goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem-solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player
  

DECISION-MAKING LATITUDE

• The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department.
  

PHYSICAL DEMANDS/WORKING CONDITIONS

Standard Office Environment, involving computer work, paperwork, and meetings

ADDENDUM

Must live in NY within 100 miles of Arcade or Horseheads office

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
  

Paid Time Off

• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement
  

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance
  

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please visit our website to learn more about us https://www.duncansolutions.com/

To view all of our current job opportunities, please visit
 https://businessprocessingsolutions.bamboohr.com/careers