As a Collector I at United Community Bank, you will be responsible for employing letter, phone, and email contact with customers to schedule repayments and collect past due payments for assigned loans. This entry-level position focuses on minimizing delays and problems while mitigating collection and legal expenses.
Position is available in Knoxville, TN and Blairsville, GA.
What You’ll Do- Customer Communication: Engage with customers via letters, phone calls, and emails to schedule repayments.
- Loan Collection: Ensure the collection of all assigned consumer loans, meticulously documenting all efforts in the SHAW Collection System.
- Support Commercial Loans: Assist in the collection of commercial loans as needed.
- Documentation: Thoroughly document all customer interactions and update customer information in Navigator.
- Repossession Assistance: Obtain necessary paperwork prior to repossession and assist in the repossession process when needed.
- Account Research: Investigate customer accounts for payment corrections, late fees, and misapplied payments.
- Policy Adherence: Follow all United Community Bank policies and procedures with the utmost integrity.
- Training and Compliance: Attend required training on loan policies, departmental procedures, and relevant laws and regulations.
- Strong time management and organizational skills.
- Understanding of applicable bank policies and procedures related to the collection process.
- Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided if necessary).
- Excellent computer skills, including Microsoft Excel, Word, and email.
- Ability to multi-task and work independently.
- Detail-oriented with good verbal and written communication skills.
- Effective negotiation and interpersonal skills.
- Ability to meet performance goals under pressure.
- Problem-solving and decision-making abilities.
- Successful completion of in-house collection training and mentoring programs.
Preferred Skills:
- Experience in the financial services or banking industry.
- Familiarity with relevant laws such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd-Frank Act.
FLSA Status:
- Non-exempt
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay RangeUSD $32,146.00 - USD $45,185.00 /Yr.Skills Required
- Strong time management and organizational skills
- Understanding of bank policies and procedures related to collections
- Basic knowledge of SHAW, Navigator, and internal banking systems
- Excellent computer skills, including Microsoft Excel, Word, and email
- Ability to multitask and work independently
- Detail-oriented with strong verbal and written communication skills
- Effective negotiation and interpersonal skills
- Ability to meet performance goals under pressure
- Problem-solving and decision-making abilities
- Successful completion of in-house collection training and mentoring programs
- Experience in financial services or banking
- Familiarity with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd-Frank Act
United Community Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Community Bank and has not been reviewed or approved by United Community Bank.
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Leave & Time Off Breadth — PTO and parental leave are presented as robust, covering vacation, sick and personal time plus federal holidays. Time-away policies are highlighted as strengths relative to base pay.
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Healthcare Strength — The package includes multiple medical plan options, company-paid short- and long-term disability, and company-paid life insurance at a high multiple of salary. These protections are positioned as core strengths of the total rewards offering.
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Retirement Support — A 401(k) with employer match and HSA with employer contributions are part of the offering. These components indicate meaningful support for long-term financial security.
United Community Bank Insights
What We Do
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve. As a top 100 U.S. financial institution, we offer comprehensive banking, wealth management, and mortgage services, serving clients across the Southeast with more than 200 locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. Our commitment to service has earned us numerous accolades, including ten J.D. Power awards for #1 in customer satisfaction in the Southeast, and consistent recognition from Forbes, including multiple appearances on their lists of World's Best Banks and America's Best Banks. We were also recognized by Newsweek as one of America's Most Trusted Companies and are a multi-year recipient of American Banker's "Best Banks to Work For" award. We are an Equal Housing Lender and Member FDIC. For a better banking experience, visit your local United Community branch today. For more information about our products and services, please visit ucbi.com.
