Collector I- Post Default (Remote)

Navient Solutions LLC

Full Time I Paid Training I Monthly Bonus Opportunity I Comprehensive Benefits

Kick start your career in financial services with a company that values your growth & success!

In this role you'll connect with consumers and help them find solutions to get back on track with their student loans. Using your excellent communication and problem- solving skills, you'll negotiate payment arrangements, provide guidance, and perform skip tracing to locate individuals, all while ensuring compliance with company, client, state and federal regulations.

What We Offer:

• 100% remote work- enjoy the flexibility of working from home.
• Paid training- We invest in your success from day one.
• Monthly bonus opportunity- Your hard work pays off!
• Comprehensive benefits package- Health, dental, vision, and more.
• Hourly Rate- $16.00

TRAINING SCHEDULE: Monday-Friday 8am-5pm

AFTER TRAINING SCHEDULE: Monday - Friday; 3 days 8:00 a.m. to 5:00 p.m. and 2 days 12:00 p.m. to 9:00 p.m.

Responsibilities Include:

Communicate with account holders regarding the repayment of their defaulted student loan.

• Profile borrowers and obtain financial information.
• Update demographic and financial information on each call. Review account information.
• Negotiate payment arrangements.
• Refer accounts for legal if applicable.

Perform Skip Tracing.

• Use skip-tracing tools.
• Effectively communicate with third parties.

Ensure all accounts are worked within client standards and Federal Regulations.

Maintain continuing education, training in industry career development.

• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions.
• Integrate information obtained through training sessions and policy changes immediately into daily routine.

MINIMUM REQUIREMENTS:

• High School Diploma/ GED/ equivalent.
• 6+ months of progressive work experience (3rd party collection environment​ preferred).
• PC experience in a windows environment.
• Basic keyboarding skills.
• Must be able to obtain required License for collecting.

HOME OFFICE TECHNOLOGY REQUIREMENTS:

Navient will provide equipment. Qualified candidates must secure the following to successfully execute job responsibilities:

• ​Reliable high-speed internet– 100mbps download/ 10 upload speed minimum.
• Designated Landline. Landline must be installed and ready by start date.
• Private workspace or home office free from distractions.

PREFERRED QUALIFICATIONS

• Previous sales or customer service experience.
• ACA certification
• Knowledge of the Fair Debt Collection Practices Act (FDCPA)

IMPORTANT NOTICES:

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace