What You'll Do:
Own the Consumer Experience: Act as a dedicated financial guide, using your communication skills to help real people navigate complex financial challenges.
Manage Multi-Channel Outreach: Take the lead on inbound and outbound calls, emails, and chats to proactively reach account resolution goals.
Negotiate for Success: Design and establish effective payment plans that balance the consumer's current situation with the goal of full account resolution.
Uphold Integrity: Serve as a champion for compliance and quality, ensuring every interaction meets our high standards for empathy and ethical recovery.
Collaborate on Innovation: Participate in a vibrant team culture where your feedback helps us find new, better ways to help consumers achieve financial health.
Who You Are:
A Persuasive Communicator: You enjoy the art of negotiation and know how to influence positive outcomes, especially when handling objections or complex financial conversations.
A Solution-Seeker: You thrive on resolving conflicts and have a knack for finding "win-win" scenarios that satisfy both the business and the consumer.
Resilient and Detail-Oriented: You have high standards for your work, a keen eye for the small stuff, and the "grit" to stay motivated in a fast-paced environment.
Compassionate Professional: You are driven by results but never at the expense of empathy; you believe that great customer service and debt recovery go hand-in-hand.
Qualified and Dependable: You have a proven track record of showing up for your team and taking full ownership of your daily goals.
- No Collections Experience Required! We only require a high school diploma or GED.
What the Team is Saying
TrueML Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are offered with multiple plan options, including HSA‑eligible choices, alongside FSAs and employer‑paid life, AD&D, and short/long‑term disability. Wellbeing resources such as a 24/7 EAP and a wellness coaching app further bolster the health package.
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Leave & Time Off Breadth — Paid time off is described as generous or unlimited with paid holidays and volunteer days, and a remote‑friendly setup supports flexibility in taking time away. Paid parental leave for birth or adoption is also included.
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Wellbeing & Lifestyle Benefits — Perks include a home‑office stipend, retailer discounts via PerkSpot, travel assistance, and recognition rewards, complementing core benefits. These additions support day‑to‑day convenience and remote productivity.
TrueML Insights
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What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company with team members across the US, Canada, and several countries in LATAM (Mexico, Argentina, Dominican Republic, and Costa Rica). Our teams frequently digitally collaborate & socialize across borders.
