Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
To continue this incredible adventure, we are currently looking for a Collections Specialist for our DACH Market (Germany and Austria) to join our talented Debt Collection team 3 days a week at our Berlin HQ.
🎯 What you will contribute:
- Contact customers via phone and email to inform them of overdue payments
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Respond to customer queries
- Investigate and resolve discrepancies
- Update account status and database
- Alert superiors of debtors unwilling or unable to pay when necessary
- First experience in Debt Collection is a big plus
- Customer service mindset
- Basic understanding of accounting principles
- Ability to multitask and work with targets and tight deadlines
- Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in German and English (C1 level minimum)
❤️🔥 What you will love about us:
- Hybrid model with 3 days per week in the office
- 30 days per year to work abroad
- BVG monthly discount to drive you everywhere in Berlin
- Mental health support with Nilo.health
- Physical health support with Urban Sports Club
- Annual learning budget of 750€
- Exclusive Grover Tech discount for you & your loved ones
- Engaging, open office located in Berlin-Schöneberg with regular events
Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚
We are looking forward to e-meeting you! 🚀
Top Skills
What We Do
Grover is Europe’s market leader in technology rentals, enabling people to subscribe to tech products monthly instead of buying them. Founded in 2015 by Michael Cassau, Grover’s mission is to create the most innovative ways for everyone – both private customers and businesses – to get the tech they want.
With Grover, subscribers get access to a wide range of over 3,000 tech products, including smartphones, laptops, virtual reality (VR) gear, wearables and smart home appliances on a flexible monthly rental basis. Grover’s service allows its users to keep, switch, buy, or return products depending on their individual needs and budget. Rentals are available in Germany, Austria, the Netherlands, Spain and the United States on GROVER.COM, as well as – in Germany – through Grover’s online and offline partner network, including Europe’s leading electronics retail group, MediaMarktSaturn.
Grover is a pioneer in the advancement of the Circular Economy and the number of circulations has been over 500,000 devices. Its business model of renting out tech products to several users across their life cycle allows maximum value to be extracted from each product and reduces e-waste. With a total financing volume of around €1.4bn, and 400+ employees, Grover is one of Germany’s best-funded scale-ups.
