Collections Coordinator

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Collections Coordinator minimizes outstanding receivables and bad debt through contacting residential and business customers, responding to customer inquiries, and reviewing exception reporting.
Responsibilities

• Contacts customers through inbound and outbound telephone calls to collect all debt prior to and throughout the life cycle of the accounts
• Provides specific account information to Sales team as it relates to accounts flagged as Fraud or non-serviceable to determine whether or not account is eligible for sale/service
• Responds to inquiries from internal departments or customers regarding billing & collections processes and account transactions such as install fees, late fees, credits, and equipment charges/disputes
• Reviews, researches and resolves customer accounts that are deemed as outliers on exception reporting and adjusts accounts in accordance to the standards provided by leadership to ensure accurate billing and adherence to collections timelines
• Processes and documents credit cards and checks by phone payments when applicable, ensuring compliance with PCI (Payment Card Industry) standards
• Performs administrative tasks relating to the collection of outstanding dues by ensuring documentation is complete and accurate
• When engaging with customers, Informs other departments of all issues that may extend beyond the purview of the position to ensure complete customer satisfaction

Qualifications

• Minimum High School Diploma or equivalent required
• Proficiency with Microsoft Office applications, including Word and Excel
• Strong problem solving, conflict resolution, and analytical skills
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required
• Knowledge of billing system collections modules and/or order processing preferred

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Lubbock