Inside Sales Collaborative Account Manager
Location: Donnington- Telford -TF2 7NB
Salary: £26,227.50K per annum
Hours: Mon- Fri- 9am-5.30pm (office based)
Contract: Full time permanent
Package: Monthly commission
Ready to create something great?
At Lyreco, we're about empowering people to create great – and we're looking for a Collaborative Account Manager to join our Inside Sales team here at Head Office in Telford.
This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As a Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.
What you'll be doing
You'll have the opportunity to convert prospects into sales, directly contributing to business growth and customer retention.
- Building strong working relationships with our Business Development Managers and Business Development Executives. To maximise retention and growth.
- Contacting customers through proactive telephone calls, email and Microsoft Teams, to develop and grow customer accounts.
- Deliver excellent customer service while identifying opportunities to increase sales.
- Work towards individual sales targets and key performance indicators while contributing to team success.
- Take ownership of customer queries and work with internal departments to provide timely resolutions.
What we're looking for
You don't need to tick every box, but we'd love to hear from you if you have:
- Previous experience in telephone-based sales or account management.
- Strong communication and relationship-building skills.
- A target-driven mindset with the ambition to exceed KPIs and maximise commission.
- Excellent organisational skills and the ability to manage multiple customer accounts.
- A proactive and self-motivated approach.
What you'll get
Alongside a salary of £26,227.50 you'll receive:
- Monthly commission
- 31 days holiday, inclusive of bank holidays.
- Ability to work from home, 2 days from home after probation period.
- Pension & Life Assurance Scheme.
- Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
- 2 fully paid community volunteering days each year.
- Grow Our Own Talent Programme – promoting internal career development.
- Referral Scheme.
- Long Service Awards – to celebrate your career milestones.
- Opportunity for career break – after 3 yrs of service
- Sports & Social Club – access to discounted trips and excursions.
- All Work to Company Values: Passion, Respect, Agility, Excellence.
Create great with us
At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.
Ready to create something great? Apply today.
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.
No agencies please.
#INDHPUK
Skills Required
- Previous experience in telephone-based sales or account management
- Strong communication and relationship-building skills
- Target-driven mindset with ambition to exceed KPIs and maximize commission
- Excellent organizational skills and ability to manage multiple customer accounts
- Proactive and self-motivated approach
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change. To learn more about Lyreco – check out our website
