Collaboration Services Analyst

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in London, the Collaboration Services Analyst will deliver collaboration, conferencing, and AV support services across international offices. This role combines hands-on technical expertise with seamless user experience for both day-to-day meetings and high-profile client events.

This role reports to the Collaboration Services Manager.

Responsibilities include:

• Act as an on-site contact for collaboration support requests and as a remote contact for international offices.
• Provide support for high-profile, executive, and complex client-facing events.
• Review room booking systems and meeting calendars daily to assess demand and prioritise workload.
• Proactively prepare meeting rooms in advance, including system setup, configuration, and audio/video testing.
• Support meeting handovers and remain available to troubleshoot and resolve live technical issues promptly.
• Deliver support for a wide range of meetings and events across all collaboration spaces.
• Ensure seamless execution of internal, client-facing, and remote-enabled meetings.
• Ensure all meeting support activities are delivered efficiently and to agreed service standards.
• Liaise with meeting organisers, hosts, and internal staff to coordinate meeting requirements.
• Gather and confirm technical and logistical requirements ahead of meetings and events.
• Maintain clear and professional communication with stakeholders at all levels.
• Work as part of the International Collaboration Services team to provide day-to-day remote AV and collaboration support across international offices.
• Coordinate remote event support alongside local office teams where required.
• Establish, monitor, and troubleshoot remote meeting connections.
• Provide technical support for collaboration platforms including Zoom, Microsoft Teams, Cisco video conferencing systems, SynergySky, and related AV technologies.
• Support the ongoing maintenance, optimisation, and administration of collaboration technologies.
• Troubleshoot and resolve AV, conferencing, and platform-related issues in real time.
• Liaise directly with third-party vendors to efficiently report, escalate, and resolve technical issues.
• Support testing, configuration changes, and platform enhancements.
• Serve as part of the administration team for the firm’s room booking platform (Maptician).
• Assist with issue resolution and ongoing platform improvements.
• Ensure accurate and reliable booking functionality.
• Undertake ongoing administrative responsibilities including inventory management, reporting metrics, and team documentation.
• Ensure team operational data and reporting information are maintained accurately and consistently.
• Perform daily preventative maintenance and operational checks across collaboration spaces.
• Ensure all meeting rooms maintain high presentation, functionality, and operational standards.

Qualifications:

• 2+ years' experience in an AV, conferencing, or collaboration support role, ideally within a professional services or corporate environment.
• Knowledge of Zoom, Microsoft Teams, Cisco conferencing systems, SynergySky, and meeting room technologies.
• Experience administering collaboration and room booking platforms such as Maptician.
• Proven ability to support high-profile meetings and complex live events.
• Troubleshooting, analytical, and problem-solving skills.
• Excellent communication.
• Ability to work independently while supporting global teams and initiatives.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience producing operational reporting, maintaining documentation, and supporting service improvement initiatives.

Experience:

• Professional, proactive, and client-focused approach.
• Calm and effective under pressure.
• High attention to detail and commitment to service excellence.
• Collaborative mindset with the ability to work across international teams.
• Adaptable and solutions-oriented approach to changing business needs

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.