The Role
Leads enterprise conversational AI projects, customer integrations, and technical delivery. Designs software architectures, guides engineering teams, manages releases, develops Linux shell scripts, coordinates client and internal teams, translates use cases into requirements, and supports deployment, training, documentation, and operations. Tracks project metrics, risks, client expectations, and business value while advising R&D on customer needs.
Summary Generated by Built In
Your Career, our Future—Together.
What You'll Do
What You'll Bring
Workplace & Compensation
Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.
The OpportunityAs a cognitive technical lead, you will be an established partner to our enterprise customers and a lead on AI projects. You will work closely with R&D and our customers to ensure integrations and implementation requirements are met to the highest standard.
You'll handle new customer integrations ranging from wide scale environments and you will also be an internal advisor to our R&D teams to interpret all customer needs
- Assist in delivering large scale AI projects
- Collaborate to create well engineered, tested and documented software libraries and applications in Java 8, Linux and MySQL.
- Provide engineers with architecture designs and guidance to implement use cases.
- Responsible for the team's code promotion through all environments and provide release notes to clients on a weekly basis.
- Develop shell scripts that assists engineers in searching for log errors across multiple nodes.
- Act as central coordinator for all activities related to technical elements of the project, and is the interaction point between global Amelia teams and the client.
- Run the client configuration and Integration streams with the on-site team and liaise with global Amelia teams (i.e. Configuration & Implementation, Architects, Operations, RnD, InfoSec), to address client’s requirements.
- Support global Amelia teams by linking with Client's IT teams
- Gather client training requirements for post-roll out platform operation and aspects and direct client capability building
- Understand and convert use cases into sound requirements prior to each sprint, based on value maximization and strengths of Amelia technology
- Document conclusions of the deployment, setting the general direction for each of the work streams launching next
- Prepare training materials for client capability building, end user education, and platform usability by customizing sanitized documents and administering web-based training/instructor-led training sessions
- Track and continue to set client expectation on all applicable work streams throughout life of the project and operations
- Track CSAT, MTTD, velocity and delivered business value to achieve the business case objectives
- At least 5+ years of experience with a Bachelor's degree in Computer Science or an equivalent field, or 3 years of experience with an advanced degree
- 3+ years of (similar) experience leading and implementing software or virtual infrastructure projects
- Experience with Java/Groovy, Linux and MySQL is a must.
- Solid knowledge of conversational AI, NLU/NLP, and related tooling
- Deep knowledge of Prompt engineering
- Ability to solve complex technical problems via the application of solution/design thinking
- Ability to manage daily work efforts and risk via exceptions and thoughtful escalations
- End-to-end technical experience in design, engineering, testing, dev ops, support
- Demonstrated ability to lead teams and own project delivery
- Demonstrated Leadership Capabilities
- Ability to communicate to both technical and non-technical audiences
- Understanding and ability to deliver stakeholder reports
- Understanding and ability to create client-facing documents
- Languages: fluent English, written and spoken
This role is available in India and will be hired into Amelia Global Services, a subsidiary of SoundHound AI.
Let's Start the ConversationJoin SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.
We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.
Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.
***Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.
Skills Required
- At least 5 years of experience with a bachelor's degree in Computer Science or an equivalent field, or 3 years of experience with an advanced degree
- At least 3 years of experience leading and implementing software or virtual infrastructure projects
- Experience with Java or Groovy, Linux, and MySQL
- Solid knowledge of conversational AI, NLU/NLP, and related tooling
- Deep knowledge of prompt engineering
- Ability to solve complex technical problems using solution and design thinking
- Ability to manage daily work efforts and risk through exceptions and thoughtful escalations
- End-to-end technical experience in design, engineering, testing, DevOps, and support
- Demonstrated ability to lead teams and own project delivery
- Demonstrated leadership capabilities
- Ability to communicate with technical and non-technical audiences
- Understanding and ability to deliver stakeholder reports
- Understanding and ability to create client-facing documents
- Fluent written and spoken English
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The Company
What We Do
At SoundHound Inc., we believe every brand should have a voice. As the leading innovator of conversational technologies, we’re trusted by top brands around the globe. Houndify, our independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy. Our mission is to enable humans to interact with the things around them in the same way we interact with each other: by speaking naturally. We’re making that a reality through our SoundHound music discovery app and Hound voice assistant and through our strategic partnerships with brands like Mercedes-Benz, Hyundai, Deutsche Telekom, and Pandora. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world. Our diverse team of engineers, UX/UI designers, writers, data scientists and linguists are all passionate about creating a world with more conversations. With more than 14 years of expertise in voice technology, we have hundreds of millions of end users, and a worldwide team in six countries building solutions for a voice-first world.
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