The Role
Welcomes hotel guests in the lobby by serving traditional Arabic coffee and dates, providing information about hotel services and local attractions, assisting concierge and front desk teams, promoting hotel outlets, and maintaining the coffee station, supplies, and presentation standards. Requires Arabic and English fluency, Arabic coffee preparation knowledge, cultural awareness, strong communication skills, and at least one year of customer-facing hospitality or service experience.
Summary Generated by Built In
Represent the hotel as the primary face of traditional hospitality in the lobby. Create a warm, welcoming first impression for arriving guests and visitors by serving traditional Arabic coffee (Gahwa) and dates, providing general assistance, and sharing information about hotel services and outlets.
Key Responsibilities
Guest Welcoming & Engagement
- Greet all guests and visitors entering the hotel lobby with genuine warmth and traditional hospitality.
- Offer and serve fresh Arabic coffee (Gahwa) and dates according to cultural etiquette and standards.
- Engage guests in friendly conversation to make them feel valued and at home.
Guest Service & Information
- Answer guest inquiries regarding hotel amenities, services, operating hours, and local attractions.
- Provide accurate directions within the hotel property and surrounding areas.
- Assist the concierge and front desk teams by guiding guests to their destination or point of contact.
Promotion & Upselling
- Actively promote the hotel’s restaurants, lounges, spa, and promotional offers to lobby guests.
- Encourage visitors to explore and utilize hotel outlets.
Preparation & Maintenance
- Prepare and brew traditional Arabic coffee daily following hotel standards and authentic recipes.
- Maintain the cleanliness, organization, and visual presentation of the Arabic coffee station, traditional dallahs (pots), finjans (cups), and presentation trays.
- Ensure adequate stock of coffee, spices, dates, napkins, and service items throughout the shift.
Skills, Knowledge and Expertise
Languages: Fluent in both Arabic and English (spoken and understood).
Skills: Hands-on knowledge of traditional Arabic coffee preparation and proper serving etiquette.
Experience: Minimum 1 year of experience in a customer-facing role within hospitality, front desk, or customer service.
Interpersonal Skills: Excellent communication skills, approachable demeanor, and strong cultural awareness.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Fluent in Arabic and English, both spoken and understood
- Hands-on knowledge of traditional Arabic coffee preparation and serving etiquette
- At least 1 year of experience in a customer-facing hospitality, front desk, or customer service role
- Excellent communication skills and approachable demeanor
- Strong cultural awareness
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
