Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
Lonza seeks a CoE Specialist for SAP Access Management . Join our team to support user access within SAP ECC! Your role as a CoE Specialist will be as part of a broader SAP Access Management CoE and involve managing user access and authorizations in Lonza’s SAP ECC system. Under the CoE Lead's mentorship, the incumbent will help ensure compliant, efficient access processes in SAP. Specifically, you will be responsible for resolving questions from business users while delivering a high standard of customer service and driving ongoing continuous improvement to Lonza’s authorization concept. This is a unique opportunity to grow your career where the business and IT meet.
Join us in this vital role where your contributions will help us compete on a global scale and achieve our goals successfully!
Key responsibilities:
Provide 1st and 2nd level support for SAP access-related incidents and service requests via ticketing systems (e.g., ServiceNow).
Troubleshoot user access issues in SAP and contribute to GRC compliance
Support user provisioning, de-provisioning, and access modifications in compliance with the business teams, internal controls and in close collaboration with IT access management.
Support end-users and business collaborators with access-related questions, ensuring a positive customer experience.
Help with role assignments, approvals, and risk analysis in SAP GRC Access Control.
Perform routine checks and monitoring of SAP access controls and segregation of duties.
Document standard operating procedures (SOPs) and knowledge articles for recurring issues and workflows.
Advance complex or non-standard issues to the Senior Specialist or CoE Lead for resolution.
Collaborate with other IT and security teams to support cross-functional initiatives.
Participate in training and knowledge-sharing sessions to continuously improve skills.
Key requirements:
Basic understanding of SAP user administration, authorizations, or security concepts.
Experience with ITSM/ticketing tools (e.g., ServiceNow).
Strong communication and customer service skills.
Proven ability to manage tickets and deliver high standards of customer care.
Ability to work strictly within compliance guidelines and successfully implement access management processes.
A collaborative approach to effectively collaborate with cross-functional and cross-divisional teams, including internal and external audit colleagues.
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
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What We Do
At Lonza, we enable A Healthier World by supporting our healthcare customers on the path to commercialization. Our community of 16,000 talented employees work across a global network of more than 30 sites to deliver for our customers across the pharma, biotech and nutrition markets.
