The Role
Manage day-to-day COBRA administration for a client portfolio: process qualifying events, enrollments, changes, terminations, notices, premiums, and reports. Serve as primary contact for clients, beneficiaries, and brokers, ensure regulatory compliance, provide excellent customer service, maintain records, and support teammates with backup coverage and process improvements.
Summary Generated by Built In
Are you detail-oriented, customer-focused, and passionate about helping people navigate employee benefits?
We're looking for a COBRA Account Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.
What You'll Do
As a COBRA Account Specialist, you'll play a key role in supporting employers, brokers, and plan participants by:
We're looking for someone who is organized, dependable, and committed to providing outstanding service. The ideal candidate will have:
We're a collaborative team that believes great service starts with great people. We value accuracy, accountability, continuous learning, and supporting one another. You'll have the opportunity to build meaningful client relationships while growing your knowledge of employee benefits and compliance in a rewarding career.
If you're ready to put your organizational skills, customer service mindset, and attention to detail to work in a role where you'll make a real impact, we'd love to hear from you. Apply today! https://diversifiedbenefitservices.applytojob.com/
We're looking for a COBRA Account Specialist to join our growing Benefits Administration team. In this role, you'll be the trusted resource for an assigned portfolio of clients, ensuring their COBRA benefits are administered accurately, compliantly, and with exceptional service.
If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a seamless client experience, we'd love to hear from you.
What You'll Do
As a COBRA Account Specialist, you'll play a key role in supporting employers, brokers, and plan participants by:
- Managing the day-to-day administration of COBRA benefits for an assigned client portfolio.
- Processing qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
- Preparing and distributing required COBRA notices while ensuring compliance with federal regulations.
- Serving as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
- Providing timely, knowledgeable, and professional customer service while resolving questions and issues.
- Maintaining accurate records and generating client reports using our benefits administration systems.
- Partnering with internal teams to ensure client needs are met and service expectations are exceeded.
- Staying current on COBRA regulations and legislative updates.
- Supporting teammates by providing backup coverage and contributing ideas for process improvements.
We're looking for someone who is organized, dependable, and committed to providing outstanding service. The ideal candidate will have:
- Experience in a benefits administration, insurance, or human resources environment.
- Prior COBRA administration experience (preferred but not required).
- Excellent written and verbal communication skills.
- Strong computer skills with the ability to quickly learn new software applications.
- Exceptional time management and organizational abilities in a deadline-driven environment.
- Outstanding attention to detail and a commitment to accuracy.
- The ability to manage multiple priorities while maintaining quality and meeting deadlines.
- Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
- The ability to handle confidential information with professionalism and discretion.
- Basic math and accounting skills related to premium payments, reconciliations, and reporting.
We're a collaborative team that believes great service starts with great people. We value accuracy, accountability, continuous learning, and supporting one another. You'll have the opportunity to build meaningful client relationships while growing your knowledge of employee benefits and compliance in a rewarding career.
If you're ready to put your organizational skills, customer service mindset, and attention to detail to work in a role where you'll make a real impact, we'd love to hear from you. Apply today! https://diversifiedbenefitservices.applytojob.com/
Skills Required
- Experience in a benefits administration, insurance, or human resources environment
- Prior COBRA administration experience
- Excellent written and verbal communication skills
- Strong computer skills and ability to quickly learn new software applications
- Exceptional time management and organizational abilities in a deadline-driven environment
- Outstanding attention to detail and a commitment to accuracy
- Ability to manage multiple priorities while maintaining quality and meeting deadlines
- Strong problem-solving skills and ability to proactively obtain information to complete tasks
- Ability to handle confidential information with professionalism and discretion
- Basic math and accounting skills related to premium payments, reconciliations, and reporting
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The Company
What We Do
Diversified Benefit Services, Inc. (DBS) is a Wisconsin-based, industry-leading third-party administrator (TPA) established in 1987. The company specializes in providing comprehensive plan design and reimbursement strategies, along with communication and enrollment solutions for various tax-advantaged benefit plans, including Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Health Savings Accounts (HSAs), ICHRAs, and COBRA.
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