C13 VP – Enterprise Resilience Quality Review Senior Analyst
DescriptionThe role of the Enterprise Resilience Quality Review Senior Analyst is to strategically drive the Quality Review Program into a more qualitative approach by using deep analysis to identify potential concerns based on risk when conducting quality assurance (“QA”) reviews on Business Recovery Plans (BCP), Operational Resilience, Third Party components, Application Recovery Plans (ARP), Business and Technology test results, and supporting evidence, as well as focusing on invocation readiness. The reviews will include internal as well as external supporting documentation. The main goal is to identify potential resiliency risks and instances of non-compliance with the Enterprise Resilience Policy and Standards. The ideal candidate should have a background in one or more of the compliments mentioned above, along with effective communication and analytical skills.
Preferred Experience: Experience with business processes, third party, technology within the Banking or financial sector (i.e., Retail Banking, Equities, Wealth Management, Settlements, Money transfer, Cash Management, Custody Banking, Securities and Funds, Treasury Cash Management). The individual must have effective communication and analytical skills. An audit or control risk management background is desirable.
ResponsibilitiesUnder the direction of the Head of Enterprise Resilience Quality Assurance, the candidate will:
- Lead and conduct standardized quality reviews on plans & testing documentation with a focus on overall risk mitigation.
- Relationship management with ER, Business, and Technology to close observations and mitigate risk to an acceptable level.
- Support Regulatory and Internal Audits for Quality Assurance commitments as needed.
- Observation Management:
- Complete assessment documentation.
- Document and communicate identified issues to stakeholders.
- Track issues through resolution and validate the corrective actions taken.
- Analysis and Reporting:
- Assist in QA forecast and schedule preparation.
- Perform routine updates on monthly operations reports.
- Analyze the root cause of identified issues to spot common themes and suggest program-level improvements.
- Process Improvement:
- Establish / improve operational processes (process improvement / redesign) and implement tools (AI) as applicable.
- Participate in and/or lead special projects as assigned.
- Bachelor’s Degree or equivalent work experience required.
- 10+ years’ experience in Resilience operations, Business, Technology, and/or Third Party.
- Knowledge and understanding of the banking or financial sector.
- Audit or control risk management background desirable.
- Knowledge of standard Control Risk Management frameworks.
- Demonstrated leadership and adaptability when facing the unique challenges of a dynamic organization.
- Able to take ideas from concept to execution.
- Excellent analytical, problem-solving, strategy, and follow-up skills with attention to details.
- Excellent written and verbal communication, organizational, and facilitation skills.
- Expert ability to use tools to parse, merge, analyze, and present metrics and trends.
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Job Family Group:
Corporate Services------------------------------------------------------
Job Family:
COB & Crisis Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Skills Required
- Bachelor's Degree or equivalent work experience
- 10+ years' experience in Resilience operations, Business, Technology, and/or Third Party
- Knowledge and understanding of the banking or financial sector
- Audit or control risk management background
- Knowledge of standard Control Risk Management frameworks
- Excellent analytical, problem-solving, strategy, and follow-up skills
- Excellent written and verbal communication skills
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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