We seek a high-performing Senior Associate to help evolve our client onboarding and documentation platform as a strategic product. You will bridge product vision, technical architecture, and delivery execution to scale a configurable, high‑speed platform across complex, cross‑LOB regulatory needs. You will partner with Product Owners, Design Leads, Risk, Compliance, and Business stakeholders to define and deliver platform capabilities and reusable enablers that accelerate enterprise outcomes.
If you think in customer journeys, API contracts, and rule-driven design—and turn that into governed, scalable implementation—this role is for you.
Key Responsibilities
1) Product-Led Vision
• Contribute to the product roadmap and platform evolution with clear value propositions, personas, and success metrics.
• Help define data services, rules engines, event-driven patterns, workflow, integrations, and UI components as reusable capabilities.
• Design for “build once, configure everywhere,” avoiding one-offs.
• Support observability and platform health (reliability, performance, security, cost, developer experience) and drive improvements.
• Publish reusable platform signals via asynchronous eventing to reduce coupling.
2) Service-Oriented & Rule-Driven Architecture
• Design and implement components in SOA/microservices with crisp domain boundaries, API contracts, and event-driven patterns.
• Build rule-driven frameworks (policy-as-code, decision engines) that externalize business logic for rapid change without redeployments.
• Contribute to API standards and data contracts for interoperability.
• Support modernization from monolithic, intent-based workflows to content-first, configuration-driven approaches that absorb cross‑LOB nuances at speed.
3) Technical Leadership & Delivery
• Operate in cross-functional squads (product, design, QA, DevOps) using agile practices, balancing innovation with stability.
• Translate regulatory and business needs into scalable technical deliverables; refine epics, stories, and acceptance criteria.
• Apply delivery best practices including CI/CD, automated testing, observability, security-by-design, and SRE-aligned engineering.
• Mentor junior members and promote a culture of experimentation, learning, and accountability.
4) Stakeholder Engagement & Influence
• Partner with business, risk, and compliance to surface pain points and regulatory drivers; reflect them in designs and plans.
• Communicate technical trade-offs and risk/option sets in business terms for working groups and senior updates.
• Collaborate with enterprise architecture, infrastructure, and security to align with firmwide standards and controls.
• Support governance readiness (architecture reviews, risk assessments, audit evidence).
5) Platform Health, Controls & Resilience
• Ensure the platform meets audit, regulatory, and control needs (data lineage, decision explainability, access controls, evidence capture).
• Support SRE practices (SLIs/SLOs, incident management, error budgets, resilience testing).
• Contribute to cost optimization and capacity planning, balancing performance and scalability.
• Build and maintain telemetry on adoption, performance, and business outcomes to inform prioritization.
Required Skills & Experience
1) Product Mindset
• Typically 6+ years in software engineering/product design, with 2+ years on platform capabilities.
• Proven ability to treat software as a product—clarifying value, user journeys, and success metrics.
• Experience building reusable capabilities (APIs, SDKs, frameworks, shared services) used by multiple teams.
• Strong grasp of user-centered design, configuration over customization, and self-service enablement.
2) Technical Depth & Architecture
• Working proficiency in SOA/microservices, event-driven architecture, and API design.
• Experience with rule engines/decision management/policy-as-code.
• Understanding of data architecture concepts (domain models, canonical data, event sourcing, CQRS, lineage, governance).
• Experience with workflow/case/BPM.
3) Affinity to Applied AI/ML
• Experience contributing to AI/ML integrations or experimentation, assessing feasibility, risk, and value.
• Familiarity with modernization initiatives (microservices migration, legacy decommissioning, cloud adoption).
4) Leadership & Communication
• Clear communicator who translates technical concepts for non‑technical stakeholders and business needs into implementable solutions.
• Ability to influence in a matrix, drive alignment, and manage ambiguity with timely escalation.
• Demonstrated collaboration with product, design, risk, compliance, operations, and enterprise architecture.
5) Agile & Delivery Excellence
• Experience with agile (Scrum/Kanban; SAFe a plus) and strong product delivery practices (epics, stories, acceptance criteria, DoD).
• Track record delivering complex change with quality, including automated tests, observability, and operational readiness.
• Familiarity with SRE concepts (SLIs/SLOs, error budgets, incidents, resilience) applied to day‑to‑day delivery.
Preferred Qualifications
• Experience in financial services with awareness of regulatory and banking environments.
• Exposure to analytics/telemetry and platform health metrics.
• Exposure to audit/control frameworks (SOX, GDPR, privacy, access controls, evidence capture).
• Experience with global, distributed teams across time zones.
Education
• Bachelor’s or Master’s in Computer Science, Product Design, or related field (or equivalent practical experience).
Skills Required
- Typically 6+ years of experience in software engineering or product design
- At least 2 years of experience working on platform capabilities
- Experience treating software as a product, including user journeys, value propositions, and success metrics
- Experience building reusable APIs, SDKs, frameworks, or shared services used by multiple teams
- Strong understanding of user-centered design, configuration over customization, and self-service enablement
- Working proficiency in SOA, microservices, event-driven architecture, and API design
- Experience with rule engines, decision management, or policy-as-code
- Understanding of domain models, canonical data, event sourcing, CQRS, data lineage, and data governance
- Experience with workflow, case management, or BPM
- Experience contributing to AI/ML integrations or experimentation
- Familiarity with microservices migration, legacy decommissioning, or cloud adoption
- Ability to communicate technical concepts to nontechnical stakeholders and translate business needs into implementable solutions
- Ability to influence across a matrix, drive alignment, manage ambiguity, and escalate issues appropriately
- Experience collaborating with product, design, risk, compliance, operations, and enterprise architecture teams
- Experience with agile methodologies such as Scrum or Kanban; SAFe is a plus
- Experience delivering complex change using automated testing, observability, and operational readiness practices
- Familiarity with SRE concepts including SLIs, SLOs, error budgets, incident management, and resilience testing
- Experience in financial services and familiarity with regulatory and banking environments
- Exposure to analytics, telemetry, and platform health metrics
- Exposure to SOX, GDPR, privacy, access control, audit, or evidence-capture frameworks
- Experience working with global, distributed teams across time zones
- Bachelor’s or Master’s degree in Computer Science, Product Design, or a related field, or equivalent practical experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
