Core Responsibilities
Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
Support and maintain ServiceNow Discovery across on‑prem and cloud environments (AWS, Azure, GCP).
Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
Support onboarding and sustainment of new technologies and AI‑enabled capabilities from an operational perspective.
Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
Support platform upgrades, patches, monitoring, and performance optimization.
Create and maintain technical documentation, diagrams, and troubleshooting guides.
Why This Role Matters
Stabilizes and scales enterprise CMDB operations
Enables faster onboarding of new tools and discovery sources
Improves data quality supporting audits, risk management, and IT service operations
Preserves senior engineering capacity for innovation and transformation initiatives
Qualifications
Minimum of five years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Bachelor’s degree in a related field or equivalent practical experience.
Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
Strong troubleshooting, analytical, and operational problem‑solving skills.
Ability to work effectively in a governed, standards‑driven environment.
Clear written and verbal communication skills.
Preferred / Nice to Have
ServiceNow certifications (System Administrator, Discovery) or willingness to obtain.
ITIL Foundation certification or familiarity with ITIL practices.
Exposure to additional enterprise tools (e.g., JAMF, Akamai, Wiz, Imperva, CrowdStrike).
Experience supporting discovery, data normalization, and configuration governance at scale.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of five years related work experience.
- Undergraduate degree in a related field or equivalent training and experience.
- Hands-on experience or familiarity with ServiceNow, ITSM concepts, and CMDB principles.
- Working knowledge of AWS, Azure, and/or GCP.
- Strong troubleshooting and problem-solving skills.
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
