CMDB Administrator

As a CMDB Administrator, you will play a critical role in managing and maintaining the Configuration Management Database (CMDB) to ensure accuracy, integrity, and reliability of configuration data. You will collaborate with various teams to gather, analyze, and update configuration items, relationships, and attributes within the ServiceNow CMDB. This role requires strong attention to detail, analytical skills, and expertise in configuration management practices and tools.

Ready to get in the driver’s seat? Join us! 

What you’ll do

CMDB Maintenance:

• Maintain the CMDB by ensuring all configuration items (CIs) are accurately identified, documented, and updated.
• Implement and enforce CMDB policies, processes, and procedures to maintain data integrity and consistency.
• Regularly audit the CMDB to identify and rectify discrepancies, duplicates, and inconsistencies.
• Perform data normalization and standardization to improve CMDB accuracy and usability.

Configuration Item (CI) Management:

• Define and maintain CI types, classes, and attributes based on industry standards and organizational requirements.
• Work with stakeholders to identify and classify CIs, including hardware, software, infrastructure, and services.
• Establish relationships between CIs to accurately represent dependencies and configurations.

Integration and Automation:

• Integrate CMDB with other IT Service Management (ITSM) tools and systems to facilitate data exchange and process automation.
• Develop and maintain scripts, tools, and workflows for automated CI discovery, population, and updates.
• Collaborate with software developers and system administrators to enhance CMDB functionality and integration capabilities.

Reporting and Analysis:

• Generate and distribute reports on CMDB health, compliance, and performance metrics.
• Analyze CMDB data to identify trends, patterns, and opportunities for improvement.
• Provide insights and recommendations to optimize configuration management processes and workflows.

Collaboration and Communication:

• Collaborate with cross-functional teams, including IT operations, service desk, change management, and asset management, to ensure alignment and consistency.
• Communicate CMDB updates, changes, and best practices to stakeholders and end-users.
• Provide training and support to users on CMDB usage, processes, and tools.

This might describe you

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a CMDB Administrator or similar role in IT Service Management.
• In-depth knowledge of configuration management principles, practices, and methodologies.
• Proficiency in CMDB tools and platforms (e.g., ServiceNow, SolarWinds).
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience with scripting languages (e.g., PowerShell, Python) and automation tools is a plus.
• ITIL Foundation certification or relevant ITSM certifications preferred.

Other things to note 

• This role can be worked from any U.S. remote location. 
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. 

Say hello to Hagerty 

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace, and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Vermont, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!