DNV Maritime is seeking a highly organized and customer-focused CMC Support Coordinator to support our Maritime business operations. This role serves as a critical link between customers, project teams, surveyors, invoicing, sales, and operations, ensuring a seamless customer experience from client onboarding through order execution and invoicing support.
The successful candidate will play a key role in customer setup, commercial administration, agreement management, order processing, internal coordination, and system support. This position requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.
This position is located in our DNV offices in Houston, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from the DNV office. Further details regarding role-specific requirements will be shared during the interview process.
What You'll Do:
- Serve as a point of contact for the onboarding process of new clients, system access, and order submission processes.
- Complete and maintain vendor registration forms and support documentation.
- Review customer purchase orders to ensure accuracy and alignment with contractual requirements.
- Prepare customer agreements and pricing schedules.
- Create Internal Order Request Approvals (IORAs) as required.
- Monitor and respond to inquiries received through the various Support mailboxes in a timely and professional manner.
- Assign and validate TAC and plan approval orders when required documentation is available.
- Review and process approval orders for our Engineering team, once all required documents are received
Responsibilities
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid/remote opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
*Benefits may vary based on position, tenure, contract, or grade level.*
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([email protected]). Information received relating to accommodations will be addressed confidentially
- High School or Equivalent
- 3+ years of experience in customer service, order management, project coordination, or business operations.
- Experience working with CRM (Salesforce) system.
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
- Ability to work collaboratively with surveyors, engineers, and other team members.
- Excellent Customer Service Skills
- Strong organizational and multitasking skills.
- Excellent English, written and verbal, communication skills.
- High attention to detail and ability to manage complex processes accurately.
- Ability to troubleshoot and resolve client issues promptly and effectively.
- Flexibility to shift resources and priorities based on client needs and input from surveyors and management.
- We conduct a pre-employment background check and drug screen
- Experience working in a maritime, engineering, technical, or professional services environment.
*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*
Skills Required
- High school diploma or equivalent
- 3+ years of experience in customer service, order management, project coordination, or business operations
- Experience working with Salesforce CRM
- Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams
- Ability to work collaboratively with surveyors, engineers, and other team members
- Excellent customer service skills
- Strong organizational and multitasking skills
- Excellent written and verbal English communication skills
- High attention to detail and ability to manage complex processes accurately
- Ability to troubleshoot and resolve client issues promptly and effectively
- Flexibility to shift resources and priorities based on client needs and input from surveyors and management
- Successful completion of a pre-employment background check and drug screen
- Experience in a maritime, engineering, technical, or professional services environment
What We Do
DNV is the independent expert in risk management and assurance, operating in more than 100 countries. Through its broad experience and deep expertise DNV advances safety and sustainable performance, sets industry benchmarks, and inspires and invents solutions.
