Position Purpose:
To work with the Board of Directors (BOD) to provide guidance and improve the overall quality of living in Homeowners Associations (HOA) and Condominium Associations. Property managers serve as the liaison and expert between the BOD, homeowners, committees, and vendors. This role is to represent the values, goals, and strategies of CMA at all times.
Nature and Scope:
- Interact directly with Board of Directors, homeowners, and vendors.
- Helps uphold the covenants and standards set in an association.
- Work with your respective Division Manager, Administrative Assistant, and Accountants to accomplish tasks for associations.
Major Tasks and Responsibilities:
- Provide exemplary customer service to clients and other CMA employees.
- Creating draft budgets.
- Monitor budgets and expenses on behalf of clients.
- Create and manage weekly or bi-weekly action item status to the Board monthly.
- Attends set meeting schedule per the client’s contract and monthly divisional meeting.
- Compile letters, newsletters, management reports, and board packets
- Receives service requests for repairs or maintenance of property and reports issues to the Board of Directors in a timely manner.
- Visits property per contract to include violation drive, amenity check, performance of client’s contractors, etc.
- Arranges for prompt and satisfactory responses to emergency service requests.
- Supervises contractors providing reoccurring services and monitors specific contractor performance to ensure substantial compliance with contract specifications.
- Checks emails and voicemails each business day. Responds to voicemails within 24 hours and emails within 48 hours.
- Maintain consistent office hours as designated by CMA policies and procedures with the guidance of the Division Manager.
- Serves as liaison between CMA and the Board of Directors, homeowners, service providers, and/or contractors.
- When applicable, documents the performance of direct reports throughout the year and conducts thoughtful, constructive performance evaluations annually/including disciplinary actions with the direction from Human Resources.
Salary: To be determined based on experience.
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Paid time off, paid holidays
Schedule: Monday to Friday, Occasional Weekends may be required
Location: Nashville, TN
Dress Attire: Business Casual per CMA Dress Code
Preferred QualificationsMinimum Qualifications:
- Must pass a background check and drug test.
- Must have valid driver's license and clean record.
- Preferred skills in Vantaca HOA Accounting software, Strongroom AP System
Experience: Community Association Management or HOA Management: 3 years (Preferred)
License/Certification:
- Driver's License and a clear driving record (Required)
Work Location: Hybrid; After a satisfactory 90-day evaluation hybrid/remote work may be possible depending on the discretion of your supervisor and/or needs of the department.
Environmental Job Requirements:
- Primarily located in a comfortable indoor area but will require some time spent outside inspecting and visiting properties
- Demands accuracy
- May be involved in difficult situations
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Skills Required
- Pass background check and drug test
- Valid driver’s license and clear driving record
- Experience in Community Association Management or HOA Management (3 years)
- Familiarity with Vantaca HOA Accounting software
- Familiarity with Strongroom AP System
What We Do
Community Management Associates (CMA) is a distinguished leader in the association management industry, providing professional leadership and management services to community associations, developers, and residents. They specialize in redefining community leadership through high-quality, transparent service, managing the operations, communications, and finances of communities across states including Georgia, Alabama, Florida, Tennessee, South Carolina, and Mississippi.
