The Role
Provides telephone triage, patient follow-up, medication refills, referral coordination, recall tracking, and chronic-condition coaching. Coordinates care across departments, supports in-person clinical coverage, documents outreach and patient outcomes, collects quality data, and assists patients with accessing medical and social services. Participates in quality improvement, meetings, health fairs, and other clinic activities while following established policies and workflows.
Summary Generated by Built In
- Telephone triage for patient concerns/questions
- Perform patient follow-up and coordinates care (e.g. obtain prior authorizations, follow-up on abnormal results, manage appropriate buckets in EMR, etc.), per clinic protocol
- Refill patient medications per clinic protocol
- Enter in and tracks patient recalls as appropriate (childhood and adult immunizations, future blood work, abnormal paps, colonoscopies, etc.)
- Track outpatient referrals, per policy and procedure
- Review and coordinate with other departments and integrate work with other staff to ensure timely and accurate patient flow
- Act as float to help fill in during staff shortages for in-person patient care in the clinical setting; follow workflows, policy procedures set for clinical nursing
- Participate in meetings
- Participate in continuous quality improvement activities
- Assist with outreach activities such as health fairs, when needed
- Document client encounters from outreach events, activities, service plans, and outcomes achieved by client in an effective manner; completes and submits monthly reports; and ensures accurate data collection for quality measures and other reporting purpose
- Coach patients in effective management of their chronic health conditions and self-care. Assist patient in understanding care plans and instructions. Motivate patients/clients to be active and engage event participants in their health and overall wellbeing.
- Assist patients in accessing health-related services to appropriate medical and specialty providers and overcoming barriers to obtaining needed medical care and /or social service
- Comply with Health West Inc.s policies and procedures
- Other duties as assigned
Education
High School Diploma or Equivalent
Graduation from a Medical Assistant Program or Equivalent
Graduation from a Practical Nursing Program or Equivalent
Experience
One year recent experience in a health care setting preferred. Current National Medical Assistant Certification required. Current Idaho Practical Nursing License or equivalent required. Current certification in BLS.
Skills Required
- High school diploma or equivalent
- Graduation from a Medical Assistant program or equivalent
- Graduation from a Practical Nursing program or equivalent
- Current National Medical Assistant Certification
- Current Idaho Practical Nursing License or equivalent
- Current Basic Life Support certification
- One year of recent experience in a healthcare setting
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The Company
What We Do
Health West is a non-profit, federally funded community health center that provides quality, affordable, patient-centered healthcare, including medical, dental, behavioral health, and pharmacy services across its 18 clinics.
