The Role
Provides administrative and clerical support to association managers and senior management. Maintains electronic files, processes documents, assists walk-in clients and owner inquiries, researches account information, tracks property charges, coordinates couriers, and manages access cards, keys, and parking decals. Requires strong communication, customer service, organization, accuracy, multitasking, and independent work skills. The role uses standard office equipment, involves occasional weekend or holiday work, and may require lifting boxes weighing 25 to 30 pounds.
Summary Generated by Built In
Job Summary & Responsibilities
Position Purpose: Performs full administrative and general support duties to assist a team of Association Managers and other members of the senior management team.
Major Tasks, Responsibilities, and Key Accountabilities
- Maintains electronic files and an efficient information retrieval system.
- Performs clerical duties which include copying, faxing, scanning, and preparing large volumes of documents for mailing.
- Greets and assists walk-in clients
- Respond to owner inquiries
- Assists Association Managers to track and record charges to specific properties.
- Assists Association Managers with researching account information.
- Provides excellent customer service to clients and other employees.
- Coordinates courier for outside print jobs and any other work-related documents/packages.
- Maintains key fobs, access cards, keys and parking decals.
- Assists with any special projects as assigned.
Nature and Scope
- Must possess excellent verbal communication skills - will be communicating with all levels of personnel, so clear and concise communication is a must.
- Excellent customer service and organizational skills are required.
- Must be accurate, detail-oriented, and dependable.
- Must be a self-starter and be able to work independently without supervision.
- Must have strong multi-tasking skills and meet deadlines.
- Must have a positive and professional appearance, attitude, and demeanor.
- Must consistently contribute as a team player.
- Must operate in a professional office environment.
Job Type: Full-time
Dress Attire: Business Casual per CMA Dress Code
Pay Rate: $18.00 - $20.00 per hour depending on experience
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
Schedule:
Monday to Friday, 8:30 a.m. to 5 p.m.; Occasional Weekends and holidays may be required.
Preferred QualificationsEnvironmental Job Requirements
- This role routinely uses standard office equipment such as computers, phones, and copiers.
- Physical demands involve processing, lifting & moving incoming & outgoing boxes (25 to 30 pounds).
- Lengthy periods of sitting, standing, bending, and stooping are required.
Education Required
- Proficiency in using Microsoft Office applications and Outlook email.
- Experience using Vantaca or other Accounting Software (Preferred).
- Bachelor’s Degree preferred, but equivalent experience/coursework may be accepted.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. This document does not constitute a contract of employment and should not be interpreted as a guarantee of employment.
Skills Required
- Proficiency using Microsoft Office applications
- Proficiency using Microsoft Outlook email
- Excellent verbal communication skills
- Excellent customer service and organizational skills
- Accuracy, attention to detail, and dependability
- Ability to work independently without supervision
- Strong multitasking skills and ability to meet deadlines
- Experience using Vantaca or other accounting software
- Bachelor's degree or equivalent experience/coursework
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The Company
What We Do
Community Management Associates (CMA) is a distinguished leader in the association management industry, providing professional leadership and management services to community associations, developers, and residents. They specialize in redefining community leadership through high-quality, transparent service, managing the operations, communications, and finances of communities across states including Georgia, Alabama, Florida, Tennessee, South Carolina, and Mississippi.
