The Role
Provide full administrative support to Association and senior management: maintain electronic files, perform clerical tasks, greet clients, respond inquiries, assist property managers with account tracking and research, run compliance/architectural/gate reports, schedule amenities, coordinate couriers, manage keys/access items, and support special projects while delivering excellent customer service.
Summary Generated by Built In
Job Summary & Responsibilities
***Please note this position will operate at 2 locations. One location 3 days a week, and the corporate office 2 days per week.
Position Purpose
Performs full administrative and general support duties to assist a team of Association Managers and other members of the senior management team.
Major Tasks, Responsibilities, and Key Accountabilities
- Maintains electronic files and an efficient information retrieval system.
- Performs clerical duties which include copying, faxing, scanning, and preparing large volumes of documents for mailing.
- Greets and assists walk-in clients
- Respond to owner inquiries
- Assists Association Property Managers to track and record charges to specific properties.
- Assists Association Property Managers with researching account information.
- Runs all Compliance, Architectural and gate reports for Association Property Managers.
- Assists Association Property Managers with scheduling amenities for residents.
- Provides excellent customer service to clients and other employees.
- Coordinates courier for outside print jobs and any other work-related documents/packages.
- Maintains key fobs, access cards, keys and parking decals.
- Assists with any special projects as assigned.
Nature and Scope
- Must possess excellent verbal communication skills - will be communicating with all levels of personnel, so clear and concise communication is a must.
- Excellent customer service and organizational skills are required.
- Must be accurate, detail-oriented, and dependable.
- Must be a self-starter and be able to work independently without supervision.
- Must have strong multi-tasking skills and meet deadlines.
- Must have a positive and professional appearance, attitude, and demeanor.
- Must consistently contribute as a team player.
- Must operate in a professional office environment.
Job Type: Full-time
Dress Attire: Business Casual per CMA Dress Code
Pay Rate: $18.00 - $20.00 per hour depending on experience
Benefits available for full time employees:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
Schedule:
Monday to Friday, Occasional Weekends and holidays may be required.
Preferred QualificationsEnvironmental Job Requirements
- This role routinely uses standard office equipment such as computers, phones, and copiers.
- Physical demands involve processing, lifting & moving incoming & outgoing boxes (25 to 30 pounds).
- Lengthy periods of sitting, standing, bending, and stooping are required.
Education Required
- Proficiency in using Microsoft Office applications and Outlook email.
- Experience using Vantaca or other Accounting Software (Preferred).
- Bachelor’s Degree preferred, but equivalent experience/coursework may be accepted.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. This document does not constitute a contract of employment and should not be interpreted as a guarantee of employment.
Skills Required
- Excellent verbal communication skills
- Excellent customer service skills
- Strong organizational skills
- Accurate, detail-oriented and dependable
- Self-starter able to work independently without supervision
- Strong multi-tasking skills and ability to meet deadlines
- Positive and professional appearance, attitude, and demeanor
- Ability to operate in a professional office environment
- Proficiency in Microsoft Office applications and Outlook email
- Ability to lift and move boxes weighing 25 to 30 pounds and perform lengthy periods of sitting/standing/bending
- Experience using Vantaca or other accounting software
- Bachelor's Degree (or equivalent experience/coursework)
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The Company
What We Do
CMA is an IT professional services firm with over 30 years of experience helping clients optimize complex IT environments by building and managing infrastructure and systems. With a team of over 450 IT problem solvers, including developers and project managers, CMA provides both internal and contract technical expertise across the United States to help clients bridge gaps in program knowledge and technical prowess.
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