We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.
Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
What you’ll doManage the day-to-day operations for our Dutch claims team
Train and coach the claims experience advocates on your team
Delight our customers with seamless claims while outperforming on our KPIs
Report on industry and company trends and other data-driven insights to both internal and external stakeholders
You will be the main point of contact for all Dutch claims related enquiries
Minimum of 3+ years of claims-handling experience
5+ years in a leadership role growing, managing, and coaching a claims team
Proficiency in Dutch and English
Desire to work in a unique, dynamic, and fast-paced startup environment
Empathetic, patient, and positive approach to your work
Ability to work in an office environment a minimum of 2 days a week
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Skills Required
- At least 3 years of claims-handling experience
- At least 5 years in a leadership role growing, managing, and coaching a claims team
- Fluency or proficiency in Dutch and English
- Willingness to work in a unique, dynamic, fast-paced startup environment
- Empathetic, patient, and positive approach to work
- Ability to work in an office at least 2 days per week
- Enthusiasm for learning and adapting to artificial intelligence tools
Lemonade Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lemonade and has not been reviewed or approved by Lemonade.
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Healthcare Strength — Cigna-administered medical plans provide multiple options (EPO/OAP/OAPIN/HDHP) alongside dental, vision, prescription coverage, disability, and life/AD&D. 2026 plan materials and state notices indicate broad essential health benefits with mainstream networks.
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Retirement Support — A tiered 401(k) match structure is documented, offering meaningful employer contributions when employees save. This complements equity grants/RSUs that are commonly included in total rewards.
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Leave & Time Off Breadth — Employee-reported baselines around defined PTO and company holidays, plus flexible sick time, position time off as a strength. Parental leave is frequently described as generous for the U.S. context, though candidates should confirm current specifics.
Lemonade Insights
What We Do
Our mission is simple: Create the world’s most loved insurance through technology and social impact. As a certified Public Benefit Corporation and B-Corp, Lemonade is constantly challenging how the insurance industry does business. We’re creating an experience that is fast, affordable, and hassle-free across renters, homeowners, pet, life and car insurance. And through our annual Giveback program, in which leftover premiums are donated to charities our customers choose, we’ve donated nearly $5 million to a variety of organizations in need.
Why Work With Us
We’ve set out to make insurance loveable, fast, simple, and socially impactful - words that aren’t often associated with this industry. We’re a Certified B-corp, the only US insurance company to never invest in polluting industries, and our annual Giveback program has donated nearly $5 million globally to nonprofits in need.
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