Cluster Spa Manager

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As Cluster Spa Manager, you will manage the Spa Department for two properties- Anantara Maia Seychelles Villas & Avani+Barbarons Seychelles.

Job Purpose

The Cluster Spa Manager leads is to achieve sustainable growth through analysis of business performance, performance, generate demand, develop and maintain mutually beneficial relationships with business partners, guests and employees.

Area Responsibilities
1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.

3. Relationships with all business partners are maintained and nurtured to mutual

benefit.

4. The Anantara spa brand integrity is reinforced within all interactions of all

employees.

5. Spa Employees are continually developed and challenged to maximize their

potential.

6. The spa benefits from high capture rates through self generated demand.

Key Responsibilities

1. Spa Operation:

1. 1 the guest experience is consistent

1.2 Ambience, special touches and guest interaction are reviewed and corrected

whenever they do not meet the required standards.

1.3 All materials and supplies needed to operate to the required standards are

available without interruption.

1.4 The Spa’s operational and financial figures are reported punctually and

accurately.

1.5 The spa generates sufficient client feedback to provide relevant and reliable

guest satisfaction data.

1.6 The Spa’s operations manual is frequently reviewed and updated. All

aspects of manuals are implemented and monitored.

1.7 Regular communication in the form of conference calls, meetings and

workshops with relevant personnel is in place.

1.8 All business units receive an appropriate number of visits per year to

support business performance.

2. Business unit performance with maximum profitability.

2.1 All business has an annual budget and follows up on their business

performance against the budget a regular basis.

2.2 All unit managers analyze their P&L statements and take appropriate action

to positively impact on their results.

2.3 National and local promotions are developed and implemented and

monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum

utilization.

2.5 All spas realize sales potential through effective visual merchandising and

appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each

spa’s client base.

• An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.
• To have a complete understanding of and adhere to the company’s policy and procedures
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety
• To report for duty punctually and wear the correct uniform with the name badge at all time
• To carry out the other duties as assigned by the management team
• To establish good relationship and rapport with guests and colleagues
• To ensure the cleanliness and hygiene in work areas

Qualifications

• Bachelor’s degree in Business and/or Hospitality Management
• At Least 3 years experience as Spa Manager in 5 stars spa
• 2 years multi unit experience
• Spa therapy knowledge, presentation skill
• Keen on P&L