ALTF Spaces Private Limited

Cluster Manager

Posted 2 Days Ago

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Hyderabad, Telangana, IND

In-Office

Expert/Leader

Co-Working Space or Incubator • Real Estate

The Role

Lead multi-property coworking operations to deliver exceptional hospitality. Oversee daily property operations, budgets, maintenance, and service standards; resolve client escalations; drive client satisfaction and community engagement; mentor Property Managers, implement continuous improvements, and manage new property launches.

Summary Generated by Built In

Role Overview:

The Cluster Manager serves as the hospitality champion across a portfolio of coworking properties, ensuring each location delivers a seamless, welcoming, and elevated member experience. This role blends thoughtful leadership, service excellence, and operational oversight. The ideal candidate brings a hands-on, guest-first mindset—driving team performance, enhancing service standards, and maintaining efficient, financially sound operations that reflect the highest levels of hospitality.

Prerequisites for the Job Role:

Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate.
Proven experience in leading teams and driving operational excellence.

A natural passion for hospitality and a deep understanding of what creates an outstanding client experience.

Requirements

Roles and Responsibilities:

Operational Excellence & Guest Hospitality

• Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance.

• Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest.

• Manage property budgets and control costs to meet financial targets without compromising on service quality.

• Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections.

Client Experience & Community Engagement

• Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points.

• Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations.

• Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement.

Strategic Leadership & Team Development

• Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture.

• Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices.

• Manage the full lifecycle of new property launches, from pre-launch planning to successful post launch execution.

Skills Required

Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate
Proven experience leading teams and driving operational excellence
Deep passion for hospitality and strong understanding of outstanding client experience
Experience managing property budgets, cost controls, and meeting financial targets
Experience managing full lifecycle of new property launches

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The Company

122 Employees

What We Do

alt.f coworking provides affordable, scalable shared-office solutions for micro businesses, startups, and emerging companies. Its offerings include day passes, hot desks, dedicated desks, meeting rooms, team rooms, director cabins, and fully serviced private offices. The company also provides virtual-office services for GST registration, business-address registration, and company registration, helping growing businesses establish a professional presence while controlling operational costs as their teams expand.