Cluster L&D and Quality Manager -Amangalla & Amanwella

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

We are seeking a Cluster L&D and Quality Manager -Amangalla & Amanwella to join our growing HR leadership team. This role will oversee and elevate training and development initiatives across multiple Aman properties within the cluster, ensuring our colleagues are inspired, empowered, and aligned with Aman’s service philosophy.

· Collaborate with others to identify training needs and support with the creation of relevant learning and development programs.

· Assist in implementing quality assurance processes, such as audits and performance metrics, to assess operational performance and identify training needs.

· Analyze data to from quality assurance processes to recommend practical training solutions which enhance service standards.

· Supports the implementation of tools such as engagement surveys and performance reviews to identify learning opportunities for individuals and teams.

· Provide onboarding and coaching for new colleagues, while assisting in creating familiarization plans for new leaders

· Partner with department managers to ensure training programs align with operational needs.

· Act as a resource for departmental trainers to ensure departmental trainings are being conducted.

· Deliver core programs including First Journey (Orientation Program), Aman’s Train-the-Trainer program, brand introduction, SEVA and Brand Promises, foundational service skills as well as supervisory and entry-level management development programs while monitoring feedback.

· Regularly reviews completion rates for mandatory training programs to be in compliance with local laws and regulations

· Manage the Learning & Development budget together with Dir. of HR, ensuring effective allocation of resources to training programs and initiatives, including Corporate programs

· 2+ years experience in L&D, preferably within a luxury service environment

· Bachelor’s Degree or related in Tourism, Hospitality, Business Administration or Human Resources

· Hospitality experience required, with previous operational experience in hotels preferred

· Fluent in English

· Familiarity of modern learning and development tools, technology and techniques

· Excellent communication, presentation, and people management skills

· Must possess outstanding people skills, professional presentation and sophisticated interpersonal skills while displaying exceptional grooming standards

· Positive attitude, committed to high levels of internal and external customer service, both written and verbal

· Strong flexibility and resiliency skills to adapt to various work situations and high-pressure situations

· Proficiency in Microsoft 365 and LMS applications, including basic ability to develop e-learning content.

At Aman, you’ll find more than just a career — you’ll discover a calling. We offer an environment where you can thrive both professionally and personally, surrounded by a culture that values authenticity, mindfulness, and purpose.

Apply now to be part of Aman’s journey to nurture peace — in every place, and within every person.