We are seeking a dynamic and experienced Cluster General Manager in Makkah, Saudi Arabia. As the Cluster General Manager of Novotel Makkah Thakher City hotel, this pivotal role requires a visionary leader who can drive operational excellence, financial performance, and guest satisfaction across multiple properties.
- Develop and implement strategic plans to maximise revenue, profitability, and market share for all properties within the cluster
- Oversee the day-to-day operations of multiple hotels, ensuring consistent delivery of exceptional guest experiences
- Lead and inspire a diverse team of hotel managers and staff, fostering a culture of excellence and continuous improvement
- Manage financial performance, including budgeting, forecasting, and cost control measures
- Drive sales and marketing initiatives to increase occupancy rates and revenue per available room (RevPAR)
- Ensure compliance with brand standards, local regulations, and company policies across all properties
- Cultivate and maintain strong relationships with key stakeholders, including owners, corporate leadership, and local authorities
- Identify and implement innovative solutions to enhance operational efficiency and guest satisfaction
- Oversee property maintenance, renovations, and capital improvement projects
- Manage crisis situations and develop contingency plans to mitigate risks
- Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred
- Minimum 10 years of experience in hospitality management, with a proven track record of success in cluster or multi-property management roles
- Demonstrated expertise in financial management, including budgeting, forecasting, and P&L responsibility
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Excellent strategic planning and execution capabilities
- Proven ability to drive operational excellence and consistently exceed guest expectations
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Exceptional communication and interpersonal skills, with the ability to build relationships at all levels
- In-depth knowledge of the luxury hospitality market and current industry trends
- Experience with revenue management and optimization strategies
- Proficiency in hotel management software and systems
- Familiarity with Middle Eastern culture and business practices
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Willingness to relocate to Makkah, Saudi Arabia
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
