A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job DescriptionTo serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
- Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
- Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
- Handle all customer concerns or complaints to a satisfactory resolution.
- Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments.
- Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.
- Bachelor degree (desirable)
- Excellent Thai & English languages, both written and spoken forms. Other languages an advantage.
- Minimum of two (2) years relevant work experience.
- Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred.
- Excellent computer skills with a good understanding of reservation software systems.
- Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
- Strong communication and written skills
- Well organised, high level of attention to detail, ability to communicate effectively with other departments.
- Team member with strong work ethics, flexible in approach and supportive of others (essential).
#LI-AC1
Top Skills
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
