Description
About AllCloud
AllCloud is a global professional services company that provides organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology, data, and analytics.
Job Summary
AllCloud is looking for a CloudOps Engineer. The ideal candidate will work with a team of cloud experts responsible for responding to customer requests and troubleshooting issues within their cloud environment. The position is dynamic and fast-paced and requires excellent customer service skills.
Responsibilities:
- Provide exceptional customer service
- Provide complete remote services including: incident management, installation, configuration, maintenance, and disaster recovery
- Respond to and resolve incidents, perform root cause analysis, and implement solutions to prevent future occurrences.
- Implement and maintain monitoring solutions
- Provide integration support to customers utilizing a wide variety of 3rd party tooling
- Ability to collaborate and work closely with Security and Operations teams
- Answer client configuration questions
Advantages:
- Knowledge in AWS Services: EC2, CloudWatch, S3, Lambda, ECS, VPC, EBS
- Monitoring System Experience: DataDog, New Relic, Prometheus
- Knowledge in Containerization technology ( K8s / EKS / Docker )
- Scripting: Bash / Python
- Excellent oral and written communication skills in Hebrew and/or German
Requirements
Requirements:
- Work experience as a NOC, SOC, or advanced support engineer
- 2-3 years of experience working in a Linux and Windows environment
- 1-2 years of experience working with network and security in production environments
- Problem-solving and high independent learning abilities
- Attention to detail, exceptional follow-up skills, and ability to prioritize support issues
- Passionate and customer-focused
- On-call shift rotation during nights and weekends. Must be willing to be a part of a rotation to support necessary coverage
- Excellent oral and written communication skills in English
Why work for us?
Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.
AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
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What We Do
AllCloud is a global professional services company providing organizations with the tools for cloud enablement and transformation. Through a unique combination of expertise and agility, AllCloud accelerates cloud innovation and helps organizations fully unlock the value received from cloud technology and data and analytics.
As an AWS Premier Consulting Partner, a Salesforce Platinum Partner and Snowflake Premier Partner, AllCloud helps clients connect their front office and back office by building a new operating model that allows them to harness the benefits of cloud technology and data and analytics. AllCloud is supported by a robust ecosystem of technology partners, proven methodologies, and well-documented best practices. Thereby elevating customers by achieving operational excellence on the cloud, within a secure environment, at every milestone of the journey to becoming cloud first.
With years of experience and a portfolio of thousands of successful cloud deployments, AllCloud serves clients across the globe. AllCloud has offices in Israel, Europe and North America. www.allcloud.io
