Problem Solvers. Proactive Protectors. Relentless Allies.
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Engineers in this role are responsible for developing processes and applications to deploy, scale, monitor and maintain well architected cloud infrastructure solutions as we establish a significant presence within the SaaS business market. The ideal candidate has a strong desire for excellence, with confidence in their expertise while developing and maintaining in-depth knowledge of product deployment technology and assist product teams to host their products in the Fortra managed cloud environment.
WHAT YOU'LL DO
- Design and implement state-of-the-art technical solutions on cloud infrastructure that address business requirements for scalability, reliability, security, automation, and performance
- Perform operational engineering activities which include platform upgrades, server patching, monitoring, configuration, troubleshooting, and documentation
- Identify, design, and deploy appropriate monitoring/alerting of service events related to performance, scalability, availability, and reliability
- Provide 24/7 support as part of an on-call rotation team that responds to after-hours infrastructure alerts and calls from the application support team requiring infrastructure support.
- Define and maintain critical cloud policies regarding Security, Service Level Agreements, Disaster Recovery, Shared Responsibility, Acceptable Use, Data Retention etc.
- Contribute to cloud strategy discussions, and decisions on overall cloud design and best approach for implementing cloud solutions
- Contribute to Incident and Problem Management best practices in a no blame culture
- Other duties as assigned
QUALIFICATIONS
- Minimum of 3 years of experience operating in a Public Cloud environment (AWS strongly preferred)
- Strong Containerization management experience, operational support and Infrastructure as Code experience required.
- Demonstrated experience supporting Development and Cloud Operations for applications and services
- DevOps Skills
- Strong understanding of AWS Cloud Operations and Administration experience
- Experience with secure deployment of infrastructure as code - CloudFormation
- SCM and CI/CD experience in a DevOps environment (GitHub / Jenkins)
- Agile work item management (Jira and Jira Service Management)
- SRE Skills
- Availability, SLA Management and other SRE concepts
- Observability, Alerting, and On Call / Incident Response (DataDog)
- Linux Administration experience
- Automation configuration via Chef and Ruby
- RPM package building
- Building secure, cost efficient, high performant infrastructure
- Bonus Skills & Certifications
- AWS Solutions Architect Associate or equivalent certification
- Network Engineering experience (cloud-based networks and basic routing and switching)
- TLS & Code-Signing Certificate Management
- PCI-DSS and StateRAMP Compliance Experience
- Security awareness as it relates to cloud infrastructure best practices
- LDAP user administration
Work Schedule: Fortra offers a remote and flexible work environment. To ensure we uphold our core value of being helpful, this position requires availability during regular business hours within the local time zone of the job posting. To learn more about this specific role's schedule or shift requirements, please inquire with your recruiter directly at the time of contact.
ID:2746
About Us
This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
What We Do
HelpSystems has long been known for helping organizations become more secure and autonomous. However, over the years, our customers have shared with us that it has gotten harder and harder to protect their data. As technology plays an increasingly important role in the way organizations operate, cyberthreats are evolving to become more powerful than ever before. If there's one thing we've learned from being in an industry where the only constant is change, it's that being adaptable is the best way to grow in the right direction. So we've listened to our customers' concerns, problem-solved, and delivered with impressive results. Consequently, we're a different company today — one that is tackling cybersecurity head-on.
That's why HelpSystems is now Fortra, your cybersecurity ally. We're bringing the same people-first support and best-in-class portfolio that you've come to expect from HelpSystems, only now we're unified through the mission of providing solutions to organizations' seemingly unsolvable cybersecurity problems. We offer leading solutions like data security, infrastructure protection, managed services, and threat research and intelligence. Throughout every step of our customers' journeys, our experts are determined to help increase security maturity while decreasing the operational burden that comes with it. Because our team puts the same level of care into protecting our customers' peace of mind as their precious data.
We're driven by the belief that nothing is unsolvable.
We're tenacious in our pursuit of a better future for cybersecurity.
We are Fortra.
Why Work With Us
At Fortra, we’re all about people. Employees choose to work for Fortra and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
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