Your Title: Cloud Systems Support Specialist
Job Location: Lake Oswego, OR - Hybrid
Our Department: Customer Support
Are you interested in providing advanced-level technical support to customers using cloud-based software solutions?
What You Will Do
As a Cloud Systems Support Specialist, you will play a critical role in providing advanced technical support to customers using our cloud-based software solutions. You will be responsible for managing complex technical issues, providing in-depth technical troubleshooting, and collaborating with various teams to ensure timely resolution of issues.
In this role, you will work independently, as well as collaborate with the Cloud Support team to provide exceptional customer support. You will have excellent communication skills and be comfortable interacting with customers, providing technical training, and documentation of complex troubleshooting steps.
Primary Duties
Provide advanced technical support to customers using our cloud-based software solutions.
Troubleshoot and resolve complex technical issues related to our cloud-based software products.
Collaborate with other support teams, such as Software Development and Quality Assurance teams, to ensure timely resolution of issues.
Develop and maintain an in-depth understanding of Viewpoint's cloud-based software products.
Create and maintain technical documentation, including troubleshooting steps, for internal and external use.
Participate in after-hours and on-call duties as required.
What Skills & Experience You Should Bring
5-7 years of proven experience working in a technical support role, preferably with cloud-based software solutions.
Advanced knowledge of Windows Server Administration, including virtualization and cloud infrastructure.
High-level expertise and experience in network connection troubleshooting, including Network+ certification.
In-depth knowledge of system administrator tasks, including Active Directory, DNS, Group Policy, Exchange, and SMTP.
Advanced network architecture knowledge.
Experience in information security and data management, including GDPR and data privacy regulations.
Expertise in software installation and troubleshooting, including PowerShell scripting.
Proven ability to develop and maintain a high level of knowledge of Viewpoint's cloud-based software products.
Experience developing comprehensive training documentation.
Excellent communication and presentation skills across multiple teams.
Innovative thinker with the ability to solve complex problems and create technical solutions.
In-depth knowledge of common terminology used in technical support.
Strong leadership abilities are highly valued.
About Our Location
This position is based in Lake Oswego, OR. Under a flexible work arrangement (hybrid), this resource primarily supports the Customer Support department and works collaboratively across the teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time worked in the office based on the position and the business need. Typically, hybrid positions are 1-3 days per week or 20%-60% of the month in the office.
About Our Customer Support Division
Our Customer Support division is committed to providing exceptional customer service and support for our cloud-based construction software solutions for construction companies worldwide.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed, and most importantly, that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy applies to all applicants.
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Pay Equity-
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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Hiring Range:
60632-
78758-
Bonus Eligible?
No-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
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What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com.
Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
