Cloud Support Specialist

Job Role:  Cloud Platform Operations / Cloud Support Specialist 

Power the Possibilities 
The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We’re building and developing cloud technology for the automotive retail industry that will change the landscape for automotive dealers, original equipment manufacturers (OEMs) and the customers they serve. 
 
Be Part of Something Bigger 
Each year, more than three percent of the U.S. gross domestic product (GDP) is attributed to the auto industry, which flows through our customer, the auto dealer. It’s time you joined an evolving marketplace where research and development investment is measured in the tens of billions. It’s time you were a part of something bigger. 
 
We’re expanding our workforce – engineers, architects, developers, cloud operations and more – onboarding early adopters who can optimize, pivot and keep pace with ever-evolving development roadmaps and applications. 

• Lead the way – Do you have a passion for doing public cloud right?   Your technical thought leadership and deep skills will set the path for CDK’s use of public cloud computing.  You will influence the organization at all levels. 

• Automate, Automate, Automate - you’ll lead initiatives to automate everything from assisting application development teams in writing deployment code to developing Infrastructure-as-Code to drive security, operational process automation and governance. 

• There’s got to be a better way - Can you look at an architecture, process, or application flow and see a more stable, standard, or optimized way to accomplish the same thing? Do you ask “why” when a request doesn’t sound right? Do you see problems and immediately want to fix them yourself? Can you find ways to quantify and prioritize these improvements? 

Join Our Team 
Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments.  The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology. 

If you’re ready for high-impact, you’re ready for CDK. 

Location:  

• Hyderabad, India 

Position Overview: We are seeking a highly skilled Public Cloud Operations Support Specialist to join our team. This role is responsible for supporting the day-to-day operations of our public cloud infrastructure, ensuring optimal performance, availability, and security of cloud resources.  The ideal candidate will have hands-on experience with leading public cloud platforms (AWS and Azure), strong troubleshooting skills, and the ability to work with cross-functional teams to support business operations. 

Key Responsibilities: 

Cloud Infrastructure Management and Support: 

• Monitor and manage the health and performance of cloud-based resources (e.g., virtual machines, storage, networks, databases). 

• Provide technical support for issues related to public cloud platforms, including AWS, Azure, or Google Cloud. 

• Ensure cloud resources are properly configured and optimized for performance, cost, and security. 

• Participate in On-call rotations 

Incident Management and Troubleshooting: 

• Respond to and resolve incidents and service requests related to public cloud environments. 

• Investigate and diagnose cloud service issues, escalating to senior engineers or cloud providers when needed. 

• Ensure proper root cause analysis and implement long-term fixes for recurring issues. 

Deployment and Automation: 

• Assist in deployment and management of cloud-based applications and services using CI/CD pipelines 

• Help automate repetitive tasks using cloud automation tools (Terraform and Ansible). 

Collaboration and Documentation: 

• Work closely with development and engineering teams to troubleshoot issues. 

• Provide technical support and training to internal teams on cloud best practices and new services. 

• Document FAQ, standard operating procedures (SOPs) and troubleshooting guides. 

Performance Monitoring and Optimization:. 

• Act on alerts and tune the environment.   

• Optimize cloud usage and ensure resources are right-sized properly. 

Security and Compliance: 

• Monitor cloud environments for security vulnerabilities and compliance issues, utilizing AWS security tools like Guard Duty and AWS Shield. 

• Assist in maintaining cloud security standards in alignment with internal policies and industry best practices. 

• Support audits and assist with ensuring compliance with regulations 

Qualifications: 

• Proven experience with public cloud platforms (AWS / Azure). 

• Solid understanding of cloud networking, compute, storage, and security services. 

• Extensive experience with AWS Cloud Platform and its services. 

• Familiar with ci/cd tools such as Harness, bamboo or github actions. 

• Experience with Infrastructure as code such as terraform and Ansible. 

• Understanding of cloud security concepts like IAM (Identity and Access Management), VPC (Virtual Private Cloud), encryption, and multi-factor authentication (MFA). 

• Excellent problem-solving and troubleshooting skills. 

• Previous experience providing operational support to both AWS and Azure environments. 

• Ability to work independently and within a team environment. 

• Strong communication skills. 

• Ability to manage multiple tasks and priorities in a fast-paced environment. 

• Ability to stay updated with emerging cloud technologies and integrate them into operations. 

Preferred Skills: 

• Certification in AWS or Azure. Preferred Certifications include: 

• Azure Administrator Associate, Security Operations Analyst Associate, Azure Security Engineer Associate 

• AWS SysOps Administrator, Security Speciality 

• Knowledge of scripting languages (e.g., Python, Bash, PowerShell) for automation tasks. 

• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and cloud-native tools.