Job Summary
The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and Databricks. This position will be in Global Corporate Services - IT (GCS IT) department.
Primary Duties & Responsibilities
- Design and Planning: Design and plan cloud infrastructure and solutions. This includes understanding the customer's needs and requirements, and designing a cloud solution that meets those needs.
- Implementation and Deployment: Implement and deploy the designed cloud solution. This includes setting up the cloud infrastructure and configuring cloud services.
- System Management and Maintenance: Holistically manage and maintain the cloud infrastructure and applications. This includes monitoring system performance, troubleshooting issues, and ensuring that the cloud services are running smoothly and efficiently.
- Security Management: Holistically manage the security of the cloud infrastructure and applications. This includes implementing security measures, monitoring threats, and responding to security incidents.
- Backup and Recovery: Holistically manage data backup and recovery processes.
- Performance Optimization: Optimize the performance of the cloud infrastructure and applications. This includes optimizing resource usage, improving system performance, and ensuring that the cloud services are delivering optimal performance.
- Cost Management: Holistically manage the cost of the cloud services. This includes monitoring and controlling the cost of cloud services and optimizing the use of resources to reduce costs.
- Compliance and Governance: Ensure that the cloud infrastructure and applications comply with relevant laws, regulations, and organizational policies.
- Collaboration and Communication: Work closely with other IT professionals, such as network engineers, system administrators, and software developers, to ensure that the cloud services are integrated and aligned with the organization's IT strategy.
Required Skills & Qualification
- The ideal candidate must have a minimum of 5 years of experience working in a similar capacity (cloud engineering).
- The ideal candidate must have a minimum of 3 years of experience with AWS and Azure; must have certifications with those cloud providers.
- The ideal candidate must have minimum 3 years of hands-on system management.
- The ideal candidate must be hands on with Python, bash and PowerShell.
- Must have excellent communication skills, both verbal and written.
Preferred Skills & Qualification
- HITRUST experience.
- GCP experience.
- Experience with M365
- Experience with Databricks.
- Infrastructure as Code (IaC) experience, especially with Terraform.
- Kubernetes and Containers-as-a-Service (CaaS) experience.
- AI/ML experience.
Skills Required
- Minimum 5 years experience in cloud engineering
- Minimum 3 years experience with AWS and Azure
- Certifications with AWS and Azure
- Minimum 3 years hands-on system management
- Hands-on experience with Python
- Hands-on experience with Bash
- Hands-on experience with PowerShell
- Excellent verbal and written communication skills
- HITRUST experience
- GCP experience
- Experience with M365
- Experience with Databricks
- Infrastructure as Code experience, especially Terraform
- Kubernetes and Containers-as-a-Service experience
- AI/ML experience
Milliman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Milliman and has not been reviewed or approved by Milliman.
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Healthcare Strength — Core coverage includes subsidized medical, dental, and vision, plus company-paid life, AD&D, and disability. Materials highlight robust health protections as part of the standard package.
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Retirement Support — A 401(k) with matching is paired with profit-sharing contributions described as generous. These features can significantly bolster long-term compensation when contributions are strong.
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Parental & Family Support — Paid parental leave and family-building support (adoption and fertility) are available alongside caregiver and emotional support resources. These programs extend protection beyond core insurance to meet family needs.
Milliman Insights
What We Do
Milliman is among the world’s largest independent actuarial and consulting firms. Founded in Seattle in 1947, Milliman has offices in key locations worldwide. Through consulting practices in employee benefits, healthcare, investment, life insurance and financial services, and property & casualty/general insurance, Milliman serves the full spectrum of business, financial, government, union, education, and nonprofit organizations. In addition to consulting actuaries, Milliman’s body of professionals includes numerous other specialists, ranging from clinicians to economists.
