Cloud Support Engineer

Reposted 15 Days Ago
Be an Early Applicant
Ciudad Autónoma de Buenos Aires, ARG
In-Office
Junior
Analytics • Business Intelligence
The Role
The Cloud Support Engineer will manage MicroStrategy Cloud infrastructure, handle incident response, and implement customer requests while maintaining documentation.
Summary Generated by Built In
Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

Company Description

MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people.

Job Description

The Role:

The Role: The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

· Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.

· Implementation of Customer change requests in compliance with the Change Control regime.

· Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.

· MicroStrategy Platform administration.

· Maintaining high-quality documentation for all related tasks.

Required Experience and Skills

· 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives

· Hands-on experience with AWS and/or Azure cloud computing services.

· Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.

· Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues

· Must possess an enthusiastic personality and foster a positive work environment

· Strong written and verbal communication skills

· Well organized with effective time management skills

· Ability to work independently

· Attention to detail

· Able to support MicroStrategy customers during their working hours

· Must be available to be on call for after-hours and weekends on a rotational basis

· Certifications: AWS Associate Solution Architect and/or Azure Fundamentals

· Familiarity with infrastructure, virtualization, security and networking

· Knowledge of Containerization solutions (Kubernetes and Docker)

· Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.

Skills Required

  • 2+ years of related experience
  • Hands-on experience with AWS and/or Azure
  • Experience with networking fundamentals such as VPNs, DNS, TCP/IP, UDP
  • Strong written and verbal communication skills
  • Certifications: AWS Associate Solution Architect and/or Azure Fundamentals

Microstrategy Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microstrategy and has not been reviewed or approved by Microstrategy.

  • Equity Value & Accessibility Equity awards have been expanded globally, increasing the availability of stock as part of total rewards. This broader reach signals a stronger emphasis on equity across locations.
  • Leave & Time Off Breadth Paid parental leave and adoption assistance are provided alongside multi‑week paid vacation, holidays, and sick time. PTO is commonly described as ample, with specifics varying by country and role.
  • Retirement Support A U.S. 401(k) plan with employer match is available, with indications of Roth options in some contexts. This provides a clear baseline of retirement savings support.

Microstrategy Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Tysons Corner, VA
3,419 Employees

What We Do

MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Similar Jobs

Pacifica Continental Logo Pacifica Continental

Support Engineer

Agency • Professional Services
In-Office
Buenos Aires, Ciudad Autónoma de Buenos Aires, ARG
231 Employees

ZS Logo ZS

Consultant

Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Hybrid
Ciudad Autónoma de Buenos Aires, ARG
15000 Employees

ZS Logo ZS

Architect

Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Hybrid
2 Locations
15000 Employees

ZS Logo ZS

Project Management Associate

Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Hybrid
Ciudad Autónoma de Buenos Aires, ARG
15000 Employees

Similar Companies Hiring

Amplify Platform Thumbnail
Fintech • Financial Services • Consulting • Cloud • Business Intelligence • Big Data Analytics
Scottsdale, AZ
62 Employees
Scotch Thumbnail
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
US
35 Employees
Milestone Systems Thumbnail
Artificial Intelligence • Security • Software • Analytics • Big Data Analytics
Lake Oswego, OR
1500 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account