Cloud Support Engineer

Company Description

MicroStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends, we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. MicroStrategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, MicroStrategy's stock has outperformed every company in the S&P 500.

Our people are the core of our success. At MicroStrategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where all employees’ contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At MicroStrategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

The Role:

Cloud Support Engineers are responsible for providing customer-facing technical support for a set of MicroStrategy Products.

This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Your Focus:

• Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with MicroStrategy customers and partners through daily, high-quality interactions via email and screen share sessions
• Find creative and sophisticated solutions to complex or higher-priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Qualifications

Required Experience and Skills

• Complete or in-progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers) 
• Based in Gran Buenos Aires region, Argentina. Hybrid role.
• Able to support MicroStrategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.
• Excellent oral and written English communication skills are required (B2 or higher).
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Strong knowledge of Windows/Linux System Administration, SQL, and virtualization.
• Working knowledge of Cloud Infrastructure.
• Advanced analytical and troubleshooting skills and experience 
• Excellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment.
• Knowledge of Python, REST API, Java, or XML/XSL technologies is a plus
• Knowledge of the MicroStrategy Product or similar BI Tools is a plus
• Foundational-level Certifications in AWS, Azure or Google Cloud are nice to have.

Additional Information

The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder.