Cloud Support Engineer

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

Job Summary

As a Cloud Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our cloud-based infrastructure and services. You will work closely with application, security, and other internal teams, along with external vendors, to ensure the reliability, security, and performance of MAS cloud environment. The ideal candidate will have a deep understanding of cloud platforms, the concept of Landing Zones, and infrastructure, with a proven track record of successfully supporting and managing cloud-based services.

Key Responsibilities

• Provide technical support and troubleshooting for cloud-based infrastructure and services, including compute, storage, networking, and security components.
• Collaborate with application, security, and other internal teams to resolve complex issues related to cloud-based services and infrastructure.
• Monitor and maintain the health, performance, and security of cloud-based services, proactively identifying and addressing potential issues.
• Drive continuous improvement and optimization of cloud infrastructure and services through automation, ensuring high availability, performance, and cost efficiency.
• Implement and manage cloud security controls, compliance requirements, and best practices to protect cloud resources and data.
• Develop and maintain documentation, best practices, and standard operating procedures for cloud-based infrastructure and services.
• Participate in the planning, implementation, and optimization of cloud-based solutions, ensuring alignment with business requirements and industry best practices.
• Stay current with industry trends, emerging technologies, and best practices in cloud architecture, deployment, and operations.

What We Are Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent work experience.
• Proven experience as a Cloud Engineer or similar role, with a deep understanding of cloud platforms and infrastructure as code (IaC) principles and best practices.
• Strong expertise in cloud platforms such as AWS & Azure, including cloud-native services, infrastructure components, and networking.
• Hands-on experience with infrastructure as code (IaC) tools such as Terraform. Familiarity with scripting languages (e.g., Python, Bash) is a plus.
• Understanding of cloud security, compliance, and best practices for protecting cloud resources and data.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and communicate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Preferably more than 8 years of experience as an ICT Engineer (Cloud) or Cloud Support Engineer.
• Experience working in both Linux and Windows operating environments is preferred.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

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